Service Coordinator

Company: Orion Talent
Location: Miramar
Posted on: August 25, 2024

Job Description:

Position Details:
Title: Service Coordinator - Marine and Ports
Location: Miramar, FL
Shift: Day
Compensation: 90k-100k
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)
Travel: None

Position Description:
Service Coordinator position is responsible for efficiently managing all aspects of the service group activities to exceed the customer's delivery expectations, to ensure that the company is represented professionally, ethically, with high code of conduct and to achieve the financial and commercial targets of the company
--- Coordinates, plans, schedules, and oversees all Service jobs with necessary resources, spare parts, and logistics for site.
--- Manages customer satisfaction by ensuring that the company fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly regarding claims and changes.
--- Manages the Service order process in a timely manner from quotation to invoicing and cash collection.
--- Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system including service reports.
--- Cooperates and coordinates activities with other company units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offerings.
--- Supports customers with high level interface and close working relations, providing consultancy and advice to maintain the product in accordance with manufacturer's instructions.
--- Act as Company's representative working to the company's code of conduct, safety rules and in an ethical manner to expand business activities and strives to satisfy and exceed customer's needs and expectations.
--- All quality aspects and discipline for job execution, through standard presentation of components following service/repair, including final in-house job inspection to documentation, i.e. quotations, invoice document preparation, service engineer expense and time sheet approval, timely service report completion, emails etc. within company guidelines/regulations.
--- All aspects of commercial documentation and communication, with an understanding of financial and legal aspects of contracting with the customers and suppliers.
--- Ensure that all work is in accordance with the quality and safety procedures, company regulations, meets our legal and commercial requirements, delivering the financial controls and margins needed to achieve the company's targets.
--- Ensure that communication within the service group is conducted in a respectful manner, whilst being firm, direct, and clear to ensure that the group develops and strengthens as a team.
--- Reviews and evaluates shop and service reports, suggest, and implement corrective actions where necessary.

Requirements:
--- High School Diploma or GED and 8 years' marine industry, electrical engineering, or diesel engine experience or Associate degree and 4 years' marine industry, electrical engineering, or diesel engine experience or Bachelors' degree and 2 years' marine industry, electrical engineering, or diesel engine experience.

Keywords: Orion Talent, Hollywood , Service Coordinator, Other , Miramar, Florida