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Guest Services Representative/Night Auditor

Company: La Quinta Ft Lauderdale - Airport
Location: Hollywood
Posted on: November 19, 2022

Job Description:

Guest Services Representative is responsible for attending to the needs of guests,
especially during check-in and check-out.
ESSENTIAL JOB FUNCTIONS:
- Providing information to guests about hotel policies, services and
amenities.
- Responding to requests from guests for assistance and information about
the local area (e.g. directions, places to eat, etc.).
- Selling rooms to "walk-in" customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Operating hotel switchboard or PBX.
- Cleaning the front desk and common areas as needed.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
Additional Responsibilities:
-Any other duties assigned by Supervisor

Job Types: Full-time, Part-time

Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift

Work Location: One location%58047475%

Keywords: La Quinta Ft Lauderdale - Airport, Hollywood , Guest Services Representative/Night Auditor, Sales , Hollywood, Florida

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