IT Analyst, CRM

Company: Spirit Airlines
Location: Hollywood
Posted on: March 16, 2023

Job Description:

Responsibilities:
The CRM Contact Center Analyst is responsible for the development, architecture, deployment, support and maintenance of the Microsoft Dynamics platform. This includes but is not limited to, installing, con?guring, and upgrading Dynamics systems and applications. Managing system operations and services, developing the training, testing and support plans for Dynamics usage. As a member of the Information Technology sta?, the SharePoint admin will also assist with customer support and serves as a resource to the department and the organization for MS Dynamics related issues.Collaborate with vendor and IT team members in projects and/or support for internal and external contact center business operations.Assesses, designs, develops, integrates, and troubleshoots technology to support business processes.Provide functional guidance to project or work teams, as needed within specific or multiple disciplines.Ensures the reliability, performance, security, and continuity of IT systems, as well as ensures that excellent systems support services are provided.Analyzes, designs, tests, debugs, implements, and integrates IVR applications and or call center applications (eg MS Dynamics 365 CRM, recording solution, dialer, Cisco Finesse).Provides functional guidance to business unit personnel, develops user stories, and test cases and executes them.Designs and writes the scripts required for call center applications (mentioned above).Participates in the change management and service ticket management processes, including receiving, resolution monitoring, and ensuring customer satisfaction.Works with application vendors as well as other business units to drive projects to successful implementations.Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems.Ensures that systems and processes (including those of external service providers) comply with corporate social responsibility, security, compliance, and other applicable policies, standards, and legislation.Responsible for the development and administration of Application Architecture in our Contact Center environments.Participate in the future roadmap and buildout of the Contact Solution within the organization.Meets daily, weekly, and monthly following agile methodologies and ceremonies.May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments).

Qualifications:
Bachelor's degree or equivalent experience in Computer Science, Engineering, Statistics, Mathematics or similar.3-5 years' experience in administrating Microsoft Dynamics 365 CE.Microsoft Dynamics Certification, not required.Understanding of the Core concepts of Cisco contact center environment.Understanding integration with solutions that drive the guest and team member journey.Self-Starting personality with a significant emphasis on stakeholder satisfaction.Use judgment and creativity to design coding approach to meet requirements/speci?cations as provided by business analysts and software development managers.Understanding of SDLC and Agile methodologies and frameworks.Knowledge of personal computers, including MS Word, Excel and Project.Ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved.No travel required.Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.On-Site at Spirit IT Headquarter in Fort Lauderdale/Miramar, Florida; MUST be local or willing to relocate and work on-site 100% of the time.*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. *We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits, and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.

Overview:
At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100's of new aircraft that will double our fleet! Fly With A Winner: We are proud to be recognized by Forbes as one of America's Best Employers for Diversity 2022 and by LinkedIn as a Top Company in the Travel & Hospitality industry.Our constant growth and improvement means boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.The Giving Spirit:?We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success - that's why we're committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC Statement:
Spirit Airlines is an Equal Employment Opportunity employer.? All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

Keywords: Spirit Airlines, Hollywood , IT Analyst, CRM, Professions , Hollywood, Florida