Customer Relationship Liaison (Driving)
Company: Apria Healthcare
Location: Miramar
Posted on: June 21, 2022
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Job Description:
Job Summary (External): With over 300 locations across the US,
Apria Healthcare's mission is to improve the quality of life for
our 1.8 million patients at home by providing home respiratory
services and select medical equipment to help them sleep better,
breathe better, heal faster, and thrive longer. Additional
information can be found at www.apria.com.
This role maintains relationships and favorable contacts with
current accounts/patients and provides the ability to ensure
patients have the required equipment to support their home
healthcare needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Acts as a single point of contact for a specific account or
accounts.
Responds to customer needs, concerns and complaints in a timely
manner.
Consults with clients and referral sources on products and
necessary equipment.
Obtains all documentation to be scanned and batched at the
Branch.
Manages all follow-up functions with the account, post set-up.
Oversees all transactions coming from a specific account(s),
including all referral sources.
Obtains all required documentation for orders to be entered into
the system, service scheduling and billing/payment.
Contacts patients to confirm orders and communicates any financial
obligations before referral for delivery/service scheduling.
Assesses patient's needs and promotes company products/services at
office visits, as appropriate.
Proactively resolves issues by anticipating and identifying
problems then coordinating the appropriate solution(s).
Troubleshoots any issues that may arise with the medical groups and
any relevant on-site departments.
Assists medical groups and/or other provider groups to understand
the products and services available under the contract.
Assists in the utilization process as well as transitioning members
related to capitation switch outs.
Coordinates patient services with physicians and medical
groups.
Identifies and develops strategic relationships within the
institution that will enhance patient care.
Participates in the institution's quality assurance/performance
improvement initiatives as requested.
--- Performs timely follow up on initial/renewal authorizations to
maintain reimbursement of products/services.
Performs follow up on outstanding CMNs, Renewal CMNs, and
prescriptions.
May instruct patients on basic use of respiratory therapy
equipment, durable medical equipment, oxygen equipment, and other
equipment/services in accordance with training received and
approved by state licensure limitations.
Responds to emergency calls and related needs as needed during
regular business hours and on an On-Call basis.
Effectively works and coordinates timely discharges with Customer
Care Center and/or Branch Customer Service Team.
Operates a Personally Owned Vehicle (POV) and/or company vehicle
(non-CDL) in accordance with the essential job functions.
Sets-up and delivers home healthcare products and services.
Performs other duties as required.
Minimum Required Qualifications (External): Education and/or
Experience
High School diploma required
At least 2 years of related experience
Demonstrated ability to build and maintain solid working
relationships with internal and external customers.
Learn and comply with all Department of Transportation,
Transportation Safety Management (TSM) and POV requirements
applicable for the safe and complaint use of Apria vehicles and
POVs.
Participate in and successfully complete ongoing training and
development to become and remain qualified to perform the essential
job functions.
Geographically located within the assigned territory.
Certificates, Licenses, Registrations or Professional
Designations
Must Poses a Valid Driver's License
SKILLS, KNOWLEDGE AND ABILITIES
Business Acumen
Problem Solving/Analysis
Communication Proficiency
Personal Effectiveness/Credibility
Computer Skills
Basic skills in Access, Excel, PowerPoint, MS Project, Visio,
Word
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Basic level mathematical proficiency, with a strong ability to
understand, interpret and develop spreadsheet data
PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her
hands to finger, handle or feel objects, tools or controls; reach
with hands and arms; stoop, kneel, or crouch; talk or hear. The
employee uses computer and telephone equipment. Specific vision
requirements of this job include close vision and distance vision.
Must be able to travel by plane and automobile (if applicable). In
addition:
Regularly required to use hands to write, use computer, operate a
motor vehicle, use a hand-held device, telephone and use a document
imaging system and manipulate documents.
Regularly required to read documents and write neatly, legibility
and transcribe accurate information and numbers/values.
Employee continually engages in activities that require talking and
hearing.
--- This position requires frequent variations including sitting,
walking, standing, kneeling, reaching or stooping.
The employee must be able to safely operate and possess and
maintain a valid driver's license, specific to vehicle operated in
the conduct of this job.
Specific vision abilities required to perform this job safely
include close vision, distant vision, night (low to limited light)
vision and the ability to adjust focus to work on a computer and
read documents.
The position requires occasional lifting and/or moving items up of
to 25 pounds frequently and occasionally up to 40lbs.
The physical demands and work environment characteristics described
above are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is
exposed to fumes or airborne particles, toxic or caustic chemicals.
The noise level in the work environment is usually low to moderate.
In addition:
The employee is required to inspect and safely operate a motor
vehicle during the day and night and in a wide range of weather and
traffic conditions.
The noise level in the work environment is varies based on the
locations or activities proximate to which can range from low to
high.
There is moderate exposure to dust, fume, mists and odors.
Temperature ranges from normal indoor climate-controlled
environment in buildings or vehicles and various outdoor conditions
and temperature extremes encountered throughout the year in a
variety of US states.
General lighting is generally provided via florescent lighting
indoors, and natural lighting outdoors, and low light conditions
consistent with outdoor and/or night working environment.
May be required to receive vaccinations and participate in medical
assessments and testing consistent with the work environment or
patients exposed to.
Will be required to wear various personal protective equipment
consistent with the hazards encountered in this role.
Apria Healthcare is committed to hiring veterans and military
spouses.
Benefits: Comprehensive benefits package offered for eligible
employees:
Competitive salary
Ability to have early access to earned wages
Medical, Dental and Vision
Healthcare Flexible Spending Accounts and Healthcare Savings
Accounts
Life, AD&D and Disability Insurance
Paid Time Off, including Vacation, Personal Time, Paid Sick Leave &
Paid Holidays
401K Savings Plan (available immediately)
Educational Assistance
Employee Referral Reward Program
Employee Discount Programs
Company Paid Employee Assistance Plan (available immediately)
We recognize our veterans by offering a company paid day off for
Veterans Day
Career Advancement/ Development Opportunities
Compensation: Compensation is commensurate with experience
Annual compensation is based on a 40 hour week
EEO Statement: As an EOE/AA employer, Apria Healthcare is committed
to providing all applicants and employees with equal access to
employment opportunities, regardless of sex, race, age, color,
national origin, disability, pregnancy, religion, genetic
information, sexual orientation, transgender status, gender
identity, marital status, veteran status, or any other
characteristic protected by federal, state, or local law. Apria
Healthcare shall abide by the requirements of 41 CFR 60-300.5(a)
and 60-741.5(a). These regulations prohibit discrimination against
qualified individuals on the basis of protected veteran status or
disability, and require affirmative action by covered prime
contractors and subcontractors to employ and advance in employment
qualified protected veterans and individuals with disabilities.
AA/EOE, M/F/Disability and Vet
Keywords: Apria Healthcare, Hollywood , Customer Relationship Liaison (Driving), Professions , Miramar, Florida
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