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Data/Systems Support Analyst

Company: First Service Residential
Location: Hollywood
Posted on: May 15, 2022

Job Description:

Job Summary
Assist in duties related to system administration, user/group permissions and access rights for various Client Accounting and other enterprise systems. Provide technical assistance to users, troubleshoot system issues and maintain access and accounting codes while working within the limits of standard or accepted practice and compliance.


Essential Duties & Responsibilities

Respond to user requests for application assistance and identify, research and troubleshoot problems and process flaws.
Research solutions and resolve user problems or recommend technical solutions.
Maintain user information, accounts, passwords, security roles and signature and approval application.
Ensure correct access in all servers and related programs and systems. Maintain listings, charts and accounting codes current for proper system functionality.
Perform scheduled activities and run periodic reports. Make recommendations and assist in development of standard reports for ongoing internal and external customer needs.
Provide support to IT Development with testing new features, changes and system updates.
Participate and provide support in related projects as needed.


Additional Duties & Responsibilities

Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.


Supervisory Responsibility
None

Education & Experience
Must have a minimum of Associate's Degree in Information Technology or Computer Science or their equivalent, and three years related experience; or equivalent combination of education and experience. Bachelor's degree preferred. Must have previous experience or knowledge with accounting analytics, information and processes.

Knowledge, Skills & Proficiencies

Must have strong computers and systems knowledge and proficiency.
Experience with Windows systems, Active Directory, Exchange servers, and Group Policy.
Must have experience in creating professional reports and PowerPoint presentations
Excellent customer service skills.
Strong verbal and written communication skills.
Detail oriented and strong organizational and multi-tasking skills.
Ability to work with sensitive or confidential information.
Ability to meet deadlines and work well under pressure.
Ability to work in a team environment as well as independently and be self-driven
Critical thinking, problem solving, judgment and decision making abilities.
Help Desk ticketing system experience a plus (Manage Engine Service Desk, ZenDesk, Jira, FreshDesk etc.)
Experience in dealing with large amounts of data a plus (MS Excel, MS Access, SQL, etc.)


Tools & Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements/Working Environment
This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 10 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel
Work involves minimal to occasional travel.

Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Keywords: First Service Residential, Hollywood , Data/Systems Support Analyst, Professions , Hollywood, Florida

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