Call Center Coordinator

Company: Myspot
Location: Miramar
Posted on: September 3, 2024

Job Description:

Call Center CoordinatorLocation: Miramar, FL (On-Site)About UsMySpot is a best-in-class Care Hub and Clinical Provider of in-center and in-home pediatric therapy that delivers holistic, comprehensive care across all modalities to children and their families through a team of dedicated clinical professionals who thrive in a culture of excellence.We create independence and belonging for children and young adults by bringing together speech, physical, occupational, ABA and Home Health therapies.What You'll DoTake customer calls and provide accurate, satisfactory answers to questions and concerns.Routing calls to the correct department or responsible party.Assisting patients and caregivers with cancellations and/or rescheduling of appointments.Managing waitlist and scheduled appointments and reaching out to fill scheduling gaps when cancellations occur.Review and monitor authorization requirements prior to scheduling appointments.De-escalate situations involving dissatisfied customers and provide patient assistance and support.Be an active participating in training and learning opportunities within the company.Understanding call center metrics and continuously working to optimize performance.Adhere to all company policies and procedures.What You'll NeedHigh School Diploma or EquivalentCustomer Service ExperienceHealthcare industry experience preferredOur BenefitsHealth InsuranceHealthcare Savings Account & Flexible Spending AccountDental & Vision InsuranceLife InsuranceDisability Insurance401KPaid Time Off (PTO)Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.MySpot is an Equal Opportunity Employer for Minorities/Females/Disabled/Veterans.by Jobble

Keywords: Myspot, Hollywood , Call Center Coordinator, Other , Miramar, Florida