Network Support Specialist
Company: Pinnacle Group
Location: Miramar
Posted on: April 23, 2024
Job Description:
Network Support SpecialistWork Location - 3088 N Commerce Pkwy,
Miramar, FL 33025Positions Requested - 1Hours per Day - 10Hours per
Week - 40Total Hours - contract to hire
- Shift Schedule: Will be scheduled to work holidays
- Position is 4 days on, 3 off.
- Operating as a 24/7 dedicated operations team, Client's shift
schedule entails 10-hour shifts, four days a week, with a quarterly
rotation between 1st, 2nd, and 3rd shifts or as necessitated by the
business.
- Upon selection, Client's dedicated team will provide a
comprehensive 4-week training program to ensure your success in the
role.
- Ability to work night shifts for a minimum of 3 months is
mandatory. (Required)
- Job Overview: As a Network Support Specialist within Client's
Network Management Center (NMC), candidate will be integral to the
monitoring of the Client's Mobility & IP network, ensuring seamless
cellular mobile services on cruise ships worldwide.
- This role involves maintaining the reliability and optimal
performance of Client's network infrastructure, encompassing the
Transport Network (Cisco Switching & Routing), Mobility Network
(Ericsson RAN/Core devices for GSM, UMTS, and LTE, as well as DAS),
and IoT solution for Container ships.
- Candidate's duties will include monitoring network activities,
diagnosing and resolving issues, and delivering technical support
to both internal and external stakeholders.
- Key Responsibilities: Network Monitoring
- Utilize network monitoring tools to continuously observe
network performance and identify potential issues.
- Respond promptly to alerts and incidents, conducting initial
troubleshooting to determine the root cause of network
problems.
- Issue Resolution
- Diagnose and resolve network incidents, collaborating with
cross-functional teams to implement effective solutions.
- Document troubleshooting steps, resolutions, and maintain a
comprehensive knowledge base for future reference.
- Technical Support
- Provide timely and effective technical support to end-users and
internal teams experiencing network-related problems.
- Communicate technical information clearly to both technical and
non-technical audiences.
- Configuration and Maintenance
- Assist in the configuration, installation, and maintenance of
network equipment, including routers, switches, and firewalls.
- Collaboration
- Collaborate with network engineers and other IT professionals
to maintain, implement, and optimize network infrastructure.
- Participate in cross-functional teams to implement new
technologies and address evolving business requirements.
- Documentation
- Maintain accurate and up-to-date documentation of network
configurations, procedures, and troubleshooting processes.
- Contribute to the development of standard operating procedures
(SOPs) to enhance network management efficiency.
- Emergency Response
- Act promptly during critical situations, providing support in
the event of network outages or emergencies.
- Work closely with the Network Management Center (NMC) SMEs,
Lead and Manager to escalate and coordinate responses to
high-priority incidents.
- Qualifications: Bachelor's degree in Telecommunications,
Computer Science, or relevant professional experience.
(Preferred)
- Demonstrated expertise in IP network support and/or cellular
network support, with a preference for experience in a NOC
environment. (Required)
- Proficiency in utilizing network monitoring tools and
diagnostic utilities, such as Solarwinds, PRTG, Nemo Analyze, etc.
(Required)
- Exceptional troubleshooting and problem-solving skills.
(Required)
- Familiarity with Cisco switches and routers, Vmware, ESXI, and
other networking equipment. (Required)
- Knowledge of cellular network infrastructure (RAN and Core) for
GSM, UMTS, LTE, and 5G technologies. (Required)
- Familiarity with IoT, RF engineering/optimization, and DAS
(Distributed Antenna System) is beneficial. (Preferred)
- Possession of relevant certifications (e.g., CCENT, CCNA) is
advantageous. (Preferred)Note: If candidate is a dedicated and
skilled professional with a passion for maintaining robust network
infrastructures, client invites candidates to join client's team
and contribute to the success of client's organization.
Keywords: Pinnacle Group, Hollywood , Network Support Specialist, Other , Miramar, Florida
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