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Senior CX Performance Analytics Specialist

Company: VirtualVocations
Location: Hollywood
Posted on: September 14, 2023

Job Description:

A company is looking for a Senior CX Performance Analytics Specialist.
Key Responsibilities:

Gather and analyze employee performance data to identify trends and patterns
Provide actionable feedback to stakeholders to shape future training programs
Monitor and report on employee performance metrics to drive focus and outcomes

Qualifications:

5+ years of experience in data analytics or related role
Certification in Analytics, Data Science, Customer Experience, or Learning and Development preferred
Strong data visualization and reporting skills
Ability to draw conclusions and make strategic recommendations based on data
Foundational understanding of customer experience operations and learning & development

Keywords: VirtualVocations, Hollywood , Senior CX Performance Analytics Specialist, Other , Hollywood, Florida

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