Service Coordinator - Marine Industry
Company: ABB
Location: Hollywood
Posted on: March 17, 2023
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Job Description:
Service Coordinator - Marine Industry
Take your next career step at ABB with a global team that is
energizing the transformation of society and industry to achieve a
more productive, sustainable future. At ABB, we have the clear goal
of driving diversity and inclusion across all dimensions: gender,
LGBTQ+, abilities, ethnicity and generations. Together, we are
embarking on a journey where each and every one of us, individually
and collectively, welcomes and celebrates individual
differences.
The Service Coordinator occupies an important position in the
execution of Service projects and activities related to Service in
Process Automation - Marine & Ports, and this job is located in
Miramar, Florida. You will be coordinating and planning the
provision of necessary resources, spare parts and logistics for on
site service jobs, ensuring that the process is seamless, from
quotation to invoicing and cash collection. In this role, you will
be responsible for efficiently managing all aspects of the service
group activities to exceed the customer's delivery expectations, to
ensure that the company is represented professionally, ethically,
with high code of conduct and to achieve the financial and
commercial targets of the company.
This position reports to
Project Execution Manager (Head of PM)
Your responsibilities
* Single point for customer during Service Jobs execution: Builds
and maintains sustainable relationship with customer. Manages
customer requirements and customer enquiries. Ensures continuous
communication
* Coordinates, plans, schedules, and oversees all Service jobs with
necessary resources, spare parts, and logistics for site
* Manages customer satisfaction by ensuring that ABB fulfils its
contractual obligations and business requirements. Ensures the
required quality is delivered and the health, safety and
environmental issues are competently managed. Reviews the scope of
the work and ensures that all parties fulfil their contractual
obligations, particularly regarding claims and changes
* Manages the Service order process in a timely manner from
quotation to invoicing and cash collection
* Ensures all approval processes are adhered to and in line with
business controls
* Manages all required reporting and documentation. Ensures all
necessary data has been registered in a timely manner in the system
including service reports
* Cooperates and coordinates activities with other ABB units and
teams to harmonize Service activities and to maximize Service sales
at every opportunity. Ensures the transfer of Service findings to
the product/system Local Business Units for improvement of their
offerings
* Supports customers with high level interface and close working
relations, providing consultancy and advice to maintain the product
in accordance with manufacturer's instructions
* Act as Company's representative working to the company's code of
conduct, safety rules and in an ethical manner to expand business
activities and strives to satisfy and exceed customer's needs and
expectations
* All quality aspects and discipline for job execution, through
standard presentation of components following service/repair,
including final in-house job inspection to documentation, i.e.
quotations, invoice document preparation, service engineer expense
and time sheet approval, timely service report completion, emails
etc. within company guidelines/regulations
* All aspects of commercial documentation and communication, with
an understanding of financial and legal aspects of contracting with
the customers and suppliers
* Ensure that all work is in accordance with the quality and safety
procedures, company regulations, meets our legal and commercial
requirements, delivering the financial controls and margins needed
to achieve the company's targets
* Ensure that communication within the service group is conducted
in a respectful manner, whilst being firm, direct, and clear to
ensure that the group develops and strengthens as a team
* Reviews and evaluates shop and service reports, suggest, and
implement corrective actions where necessary
Your background
* High School Diploma or GED and 8 years of marine industry,
electrical engineering, or diesel engine experience OR
* Associate degree and 4 years of marine industry, electrical
engineering, or diesel engine experience OR
* Bachelors' degree and 2 years of marine industry, electrical
engineering, or diesel engine experience
* Technical background with Engineering degree
* Excellent verbal and written communication skills.
* Ability to negotiate, persuade and influence in relation with our
customers and shipyards.
* Excellent presentation design and delivery skills as well as
ability to drive programs, manage service jobs and review
technically complex service reports.
* Experience with the cruise industry and/or oil and gas offshore
industry.
* 3 years plus experience in Service business related to Marine
industry, or Electrical Engineering.
* 3 plus years of experience in SAP tracking service orders,
purchase orders and working time.
* High awareness of safety and quality in relation to the projects
in the field.
* Excellent oral and written communication skills in English.
* Candidates must already have a work authorization that would
permit them to work for ABB in the US
More about us
ABB Marine & Ports supplies world-leading technologies that are
driving the evolution of sustainable shipping. Electrical
propulsion, data-driven decision support and integrated solutions
for ship and shore from ABB are paving the way to a zero-emission
marine industry, providing greater efficiency and reliability to
shipowners, and preparing vessels to meet the demands of tomorrow.
Our automation and electrical solutions are making port and
terminal operations safer, greener and more productive. ABB Marine
& Ports operates in 26 countries and has 2,000 employees.
www.abb.com/marine We look forward to receiving your application.
If you want to discover more about ABB, take another look at our
website www.abb.com. Equal Employment Opportunity and Affirmative
Action at ABB ABB is an Equal Employment Opportunity (EEO) and
Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment
without regard to their race, creed, color, ancestry, religion,
sex, national origin, citizen status, age, sexual orientation,
gender identity, disability, marital status, family medical leave
status, or protected veterans status. For more information
regarding your (EEO) rights as an applicant, please visit the
following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www1.eeoc.gov/employers/poster.cfm.
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer,
applicants may request to review the Affirmative Action Plan of a
particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M.
EST Monday through Friday by contacting an ABB HR Representative at
1-888-694-7762. Protected veterans and qualified individuals with a
disability may request a reasonable accommodation if you are unable
or limited in your ability to use or access ABB's career site as a
result of your disability. You may request reasonable
accommodations by calling an ABB HR Representative at
1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes
and applications will not be accepted in this manner.
Keywords: ABB, Hollywood , Service Coordinator - Marine Industry, Other , Hollywood, Florida
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