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App Support Specialist

Company: Kforce Technology
Location: Miramar
Posted on: September 19, 2022

Job Description:

RESPONSIBILITIES:Kforce has a client seeking a App Support Specialist in Miami, FL (Florida). Responsibilities:

  • The App Support Specialist will provide implementation and daily technical support for -client administrative portal
  • Provide implementation and daily technical support for -client facility portal
  • Perform analysis and determine client problems and document these issues
  • Provide technical implementation and daily technical support for PCC integration
  • As an App Support Specialist, you will perform QA and UAT testing of admin, facility portal, and PCC systems
  • Collaborate with internal and external customers to collect necessary data to define and develop changes or enhancement to new and existing technologies
  • Provide subject matter expertise in the area of skilled place of service, (pre) registration, case management work list, and PCC
  • The App Support Specialist will monitor and provide reporting on systems function and end user experience
  • Other duties and tasks as assigned Job Requirements:REQUIREMENTS:
    • 5+ years of experience in customer service, technical support and development
    • Must have intimate working knowledge of Vohra portals and third party EHRs
    • Ability to explain complex ideas to those with limited IT and systems knowledge
    • Must have working knowledge and understanding of skilled place of service, patient registration, healthcare insurance coverage
    • Extraordinary customer service and relationship management experience
    • Must have ability to handle multiple customer inquiries and channels simultaneously Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Hollywood , App Support Specialist, Other , Miramar, Florida

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