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Bilingual Customer Service Representative (English-Spanish)

Company: Vaco Technology
Location: Miramar
Posted on: June 23, 2022

Job Description:

This position handles incoming calls and serves as a direct point of contact for customers and health plans; to provide information in response to inquiries about orders.Essential Key duties/responsibilities/accountabilities

  • Troubleshoots equipment to resolve customer issues
  • Verifies customer information to ensure prompt and accurate delivery
  • Provides delivery schedule information
  • Captures customer demographics to complete pending orders
  • Responds to Health plan inquiries
  • Records details of actions taken
  • Processes refill request
  • Resolves complex customer inquiries
  • Investigates and tactfully resolve escalated customer calls
  • Directs requests and unresolved issues to the designated resource
  • Processes orders
  • Communicates and coordinate with internal departments
  • Assists patients/members with language and communication barriers that may be present. This may include the use of bilingual skills; additional personnel; interpreters; or assistive technologies.
  • Communicates with the client/patient by using special telephone devices for the deaf.Non -essential duties
    • Faxes request to doctor's offices
    • Discusses equipment offered with callers
    • Completes supporting paperwork and data entry as requiredOther duties as assigned

Keywords: Vaco Technology, Hollywood , Bilingual Customer Service Representative (English-Spanish), Other , Miramar, Florida

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