Customer Operations Assoc I
Company: Johnson Controls, Inc.
Posted on: June 16, 2022
Job Details What you will do Under direct supervision, tracks
and provides direct support for the installation contract business.
Actively participates in accounts receivable, accounts payable and
financial activities, such as contract scheduling, revenue goals,
billings, collections, and subcontract processing. Provides back up
customer call handling, as needed. Provides administrative, day to
day support in the operational areas. How you will do it Answers
any customer/subcontractors inquiries and resolves or escalates
customer issues, as appropriate. Updates project/labor schedules as
required by project owner. Runs query reports, researches and
reconciles unaligned costs, such as labor hours, material
purchases, expenses and other operations related transactions.
Performs necessary cost transfers. Prepare and submit billings.
Completes any additional documentation required for billing, i.e.
certified payroll. Reconciliation of accounts payable exceptions as
necessary. Assist installation teams as needed to reach revenue
goals, which may include contacting vendors. Researches, resolves
or escalates accounts receivable disputes as outlined in the
escalation process. Works with Accounts Receivables contact to
assist with resolution of A/R issues. Determines appropriate
actions for timely resolution. If needed, will interact with
Customer to resolve receivable issues. Processes invoice credits
and rebills, as necessary. Proactively contacts customers ensure
customer satisfaction and a commitment to pay. Maintains notes
within appropriate systems. Updates and retains customer account
information related to special billing conditions, tax status,
invoice approval contacts, billing addresses and special billing
rates up-to-date. Support subcontract process including insuring
all documentation has been provided to meet safety requirements and
any bonds are received and lien wavers are provided per contract
requirements. Assist COAs in resolution of issues. Provide
additional operations administration support, as required. What we
look for Required High school diploma or equivalent required, plus
2 to 3 years of related work experience, preferably within a
technical work environment. Must have strong interpersonal skills
to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse
number of projects, tasks and issues with tact, cooperation, and
persistence. Ability to prioritize work activities based upon
financial impact to desired business goals. Must have proficient
computer skills within the following applications: Microsoft Word,
Excel, ACCESS, Desktop Publishing and Internet business application
usage. Must demonstrate the ability to perform work independently
and demonstrate solid organizational and attention to detail
skills. Preferred Associate's degree preferred. Experience and/or
basic project accounting or costing principals is desired. Johnson
Controls International plc. is an equal employment opportunity and
affirmative action employer and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, age, protected veteran status,
genetic information, sexual orientation, gender identity, status as
a qualified individual with a disability or any other
characteristic protected by law. To view more information about
your equal opportunity and non-discrimination rights as a
candidate, visit EEO is the Law. If you are an individual with a
disability and you require an accommodation during the application
process, please visit here.
Keywords: Johnson Controls, Inc., Hollywood , Customer Operations Assoc I, Other , Miramar, Florida
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