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IT Support Specialist

Company: HEICO
Location: Hollywood
Posted on: May 11, 2022

Job Description:

Job DescriptionFor more than 60 years, HEICO Corporation has thrived by serving niche segments of the aviation, defense, space and electronic industries by providing innovative and cost-saving products and services. HEICO's high energy culture focuses our Team Members' on providing high quality products and services to our customer base. Our leadership approach creates a dynamic environment that continually challenges our Team Members to perform at their best. For four consecutive years, Forbes Magazine ranked HEICO as one of the 200 "Best Small Companies."The ITSupport Specialistwill act as the primary Customer Service interface/contact between Information Technology (IT) and HEICO Team Members. Provide high quality technical support and timely resolutions to Team Member incidents, problems requests.ESSENTIAL DUTIES AND RESPONSIBILITIES: Respond to all incidents, problems, requests and electronic contacts (e.g.... Phone calls, Emails, Web requests, etc.) within the established Service Level Agreements (SLA's).Monitor and track incidents, problems and requests to ensure progress and accurate resolutions.Work with other IT areas in order to maximize incident, problem, request resolution and meet SLA's.Perform root cause analysis and develop new resolutions to frequently occurring incidents and problems.Contribute to Knowledge base in order to aid the troubleshooting process and to avoid future incident/problem re-occurrence.Ensures escalation procedures are followed in order to expedite incident/problem resolution or request completion.Ensures constant follow-up is established with Team Members until issue is resolved or request is completedDocument incidents/problems and requests with accurate and detailed description. Cross-train with second level support in order to provide better incident/problem.Provides constant follow-up on assignments and Email queues. RequirementsEDUCATION:High School Diploma or GED Equivalent required. Associate degree preferred. Certified professional (A+ preferred).EXPERIENCE:Minimum of two years' experience in a technical support environment, primarily technical phone support. SPECIALIZED KNOWLEDGE OR ABILITIES:Language: Bilingual preferred (English/Spanish).Computer Skills: Software: Experience knowledge of Windows XP/Vista 7, 8, 10, Outlook, MS Office, MDT/WDS, Ghost, Acronis, Macrium Reflect, HEAT, Crystal Reports, Active Directory, Exchange, Basic Network Administration, and Engineering Applications/Platforms (e.g.. Autocad, Imagesite, Progress, etc.) Hardware: Must have a good understanding of PC hardware components (HD, Network Cards, CD ROMs, etc.). Must be familiar with Dell-IBM PC's/Laptops and HP printers.PHYSICAL DEMANDS:While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

Keywords: HEICO, Hollywood , IT Support Specialist, Other , Hollywood, Florida

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