High-Rise Service Supervisor

Company: Castle Residential Management, Inc.
Location: Hollywood
Posted on: May 11, 2022

Job Description:

Service Supervisor Position Summary:The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level.Service Supervisor RESPONSIBILITIES:Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.Establish and manage a team of qualified and trained TeammatesAssist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional DirectorMaintain a safe working environment and educate Teammates on practicing safe proceduresInspect common areas to ensure they are safe, clean, and well serviced and meets Castle Residential StandardsReport liability hazards found in the community to Property Director and or, Regional DirectorSchedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc.Respond to all service requests in a timely manner to ensure resident satisfactionResponsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely serviceResponsible for service follow-ups and team's success in service delivery and completionPrepare and inspect apartments for move-in readiness after becoming vacantConduct all work in compliance of OSHA and Equal Housing OpportunityMonitor storing of equipment, supplies, and tools in a secure areaDelegate+ inventory of supplies and toolsManage budget for equipment and supplies for maintenance and order supplies from vendorsManage and authorize overtime for non-exempt teammatesEnsure that all work is performed according to Castle Residential's procedures and standardsMake recommendations and modifications regarding property performance, business needs, etc.Any other tasks assigned or directedService Supervisor OTHER KNOWLEDGE, SKILLS, AND ABILITIES:Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budgetAttend all required Castle Residential maintenance trainingsAbility to effectively work in a team setting and collaborate with administrative staffPossess and practice exceptional safety skills while on the job.Be highly motivated and have a positive attitudeValid Driver's License and reliable transportationAbility to prioritize multiple tasks, follow-up, and follow throughAbility to provide coverage on a rotating basis for property on an on-call basis as neededAwareness of working long hours outdoors and in the elementsProfessional appearance and demeanorHave a thorough knowledge of safety and the proper operation of all tools and equipment.Ability to effectively manage and lead a team of Service TeammatesHave excellent customer service skills when talking to residents about service needs.Hands on working knowledge of typical apartment maintenanceAbility to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likelyConsistent, regular and in person attendance during assigned hours at the workplace are requiredCastle Residential Management, Inc.., is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.EDUCATION, EXPERIENCE, CERTIFICATION:Required:High school diploma or equivalentBecome EPA Section 608 HVAC Type I certified within 90 days of employmentPreferred:Bachelor or Teammates degreePrevious experience in a maintenance supervisory role in the multi-family/hospitality industryCFC/EPA, CPO certificationsNorth American Technician Excellence (NATE)Heating, ventilation, air conditioning, and refrigeration certification (HVAC)PI174425639

Keywords: Castle Residential Management, Inc., Hollywood , High-Rise Service Supervisor, Other , Hollywood, Florida