High-Rise Service Supervisor
Company: Castle Residential Management, Inc.
Location: Hollywood
Posted on: May 11, 2022
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Job Description:
Service Supervisor Position Summary:The Service Supervisor
oversees service staff and maintains a luxurious appearance of the
community. Ensures all maintenance upholds a safe living
environment for the residents. Possesses a thorough knowledge of
preparing for resident move ins and outs, and general household
repairs are your keys to success. Leads a team to strategize
innovative preventative maintenance ideas that will save the
organization money and increase safety level.Service Supervisor
RESPONSIBILITIES:Tasks listed below and are not an exhaustive list
of all the tasks that may be required for this position.Establish
and manage a team of qualified and trained TeammatesAssist Property
Director in hiring, inspecting, counseling and promoting, staffing
levels as directed by the Regional DirectorMaintain a safe working
environment and educate Teammates on practicing safe
proceduresInspect common areas to ensure they are safe, clean, and
well serviced and meets Castle Residential StandardsReport
liability hazards found in the community to Property Director and
or, Regional DirectorSchedule maintenance for apartments, pools,
parking lots, building exteriors, common areas, etc.Respond to all
service requests in a timely manner to ensure resident
satisfactionResponsible for 24-hour emergency maintenance for
on-call rotations and provide reliable and timely
serviceResponsible for service follow-ups and team's success in
service delivery and completionPrepare and inspect apartments for
move-in readiness after becoming vacantConduct all work in
compliance of OSHA and Equal Housing OpportunityMonitor storing of
equipment, supplies, and tools in a secure areaDelegate+ inventory
of supplies and toolsManage budget for equipment and supplies for
maintenance and order supplies from vendorsManage and authorize
overtime for non-exempt teammatesEnsure that all work is performed
according to Castle Residential's procedures and standardsMake
recommendations and modifications regarding property performance,
business needs, etc.Any other tasks assigned or directedService
Supervisor OTHER KNOWLEDGE, SKILLS, AND ABILITIES:Maintain a
high-quality condition of the community, provide excellent customer
service, supervise preparation of move-ins, and operate within
approved budgetAttend all required Castle Residential maintenance
trainingsAbility to effectively work in a team setting and
collaborate with administrative staffPossess and practice
exceptional safety skills while on the job.Be highly motivated and
have a positive attitudeValid Driver's License and reliable
transportationAbility to prioritize multiple tasks, follow-up, and
follow throughAbility to provide coverage on a rotating basis for
property on an on-call basis as neededAwareness of working long
hours outdoors and in the elementsProfessional appearance and
demeanorHave a thorough knowledge of safety and the proper
operation of all tools and equipment.Ability to effectively manage
and lead a team of Service TeammatesHave excellent customer service
skills when talking to residents about service needs.Hands on
working knowledge of typical apartment maintenanceAbility to work a
schedule during normal working hours and that may be other than
Monday-Friday, 8-5. Work in excess of 40 hours per week is
likelyConsistent, regular and in person attendance during assigned
hours at the workplace are requiredCastle Residential Management,
Inc.., is an equal employment opportunity employer. Applicants are
considered for positions without discrimination on the basis of
race, color, religion, sex, national origin, age, disability,
sexual orientation, gender identity, veteran status or any other
consideration made unlawful by applicable federal, state, or local
laws.EDUCATION, EXPERIENCE, CERTIFICATION:Required:High school
diploma or equivalentBecome EPA Section 608 HVAC Type I certified
within 90 days of employmentPreferred:Bachelor or Teammates
degreePrevious experience in a maintenance supervisory role in the
multi-family/hospitality industryCFC/EPA, CPO certificationsNorth
American Technician Excellence (NATE)Heating, ventilation, air
conditioning, and refrigeration certification (HVAC)PI174425639
Keywords: Castle Residential Management, Inc., Hollywood , High-Rise Service Supervisor, Other , Hollywood, Florida
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