Operations & Support Supervisor

Company: Western and Southern Life
Location: Miramar
Posted on: January 13, 2022

Job Description:

ry of Responsibilities: Coordinates workflow and monitors activities to assist Agency Operations & Support (AOS) management in ensuring efficient, timely and accurate processing. Partners with the AOS and Sales management teams to improve overall effectiveness within the Agency. Recruits, trains and develops Client Support Specialist(s) using the performance management model. Trains new Financial Reps on various system functions, form completion, reports and standard office procedures. Identifies and implements process improvements. Handles complex customer issues, escalating to management when appropriate. Works with minimal supervision and is responsible for making an established range of decisions, updating manager on a regular basis. Job Requirements: -Provides professional and courteous service to internal and external clients. -Resolves inquiries via telephone, written/email correspondence, and walk-in office visits. -Identifies potential cross-selling opportunities, submits potential leads identified during client interactions and within natural markets. -Collaborates with various departments as needed. -Plans, organizes, directs work within the assigned Agency, anticipates resources needed to support business needs in the Agency. -Recruits, trains and develops Client Support Specialists under the guidance of the Training Manager. and Assistant Manager Teams. Addresses performance using Performance Management Model techniques. -Assists with onboarding newly hired Financial Representatives in the Agency -Fosters a culture that promotes open communication, integrity, professionalism, customer service, team work and a sense of urgency

Keywords: Western and Southern Life, Hollywood , Operations & Support Supervisor, Other , Miramar, Florida