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Customer Care Representative

Company: OneHome
Location: Miramar
Posted on: January 11, 2022

Job Description:

Onehome is looking for a Customer Care Representative.
Job Summary:Our Customer Care Representative is responsible for all incoming call volume to One Home Health Agency. Customer Care representatives are the first line of defense in accurately while efficiently assisting with member, provider, and client requests to ensure caller satisfaction.
What to expect in your role:

  • Appropriate triage of incoming call volume
  • Assisting with member services
  • Identifying, resolving, and communicating any patient impacting issues
  • Maintaining updated demographical information
  • Appropriate documentation of all caller interactions
  • Appropriately documenting caller requests
  • Call field staff when necessary for Case Managers
    What you need to succeed:
    • Highschool diploma or equivalent required
    • Specialized training in Customer Service / Hospitality preferred
    • Minimum 3 mo. - in Customer Service /Home Health
      What we offer to you:"We care for our employees as much as we care for our patients, which is why we offer a comprehensive benefits package, generous PTO, and employee wellness programs."
      Equal Opportunity Employer
      It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster .

Keywords: OneHome, Hollywood , Customer Care Representative, Other , Miramar, Florida

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