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Creole Speaking, Inbound Contacts Representative 1

Company: Aerotek
Location: Hollywood
Posted on: January 9, 2022

Job Description:

**Description** **:**

The Bilingual CSR represents the company by addressing incoming telephone, digital, or written inquiries. The Bilingual CSR performs basic administrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments.

**Responsibilities**

+ The Bilingual CSR addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and take action in accordance with it.

+ Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities, and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

**Required Qualifications**

+ High School Diploma or equivalent

+ 2 years of customer service experience

+ Strong customer service orientation

+ Previous inbound call center or related customer service experience

**Additional Skills & Qualifications:**

***Fluency in English and Creole required***

Call Center Experience

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Hollywood , Creole Speaking, Inbound Contacts Representative 1, Other , Hollywood, Florida

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