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Coordinator Continuous Care After Hours

Company: Vitas Healthcare
Location: Hollywood
Posted on: November 22, 2021

Job Description:

* Effectively process calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. * Promptly answer and screen incoming calls, with appropriate escalation as needed. * Utilize Continuous Care Scheduling tool to monitor for staffing needs and confirm assignments for assigned programs; reassigns staff as needed * Review list of staff availability to ensure patient needs meet staff assigned * Provide pro-active notification to Program Management of inability to assign staff for a CC patient * Ensure timely and accurate documentation on the Shift-Report * Take ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. * Maintain compliance with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality. * Participate in the education of new hires as needed. QUALIFICATIONS * One year previous customer service/ call center experience * Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills. * Accurately types a minimum of 40 wpm * Team player including working weekends and holidays as necessary to support operations. * Able to function is a high call volume setting * Ability to work on various assignments simultaneously * Strong interpersonal skills within all levels of the organization * Ability to navigate within automated systems and proficiency in Outlook, Word and Excel EDUCATION * Completion of high school or basic education equivalency required. SPECIAL INSTRUCTIONS TO CANDIDATES * EOE/AA M/F/D/V

Keywords: Vitas Healthcare, Hollywood , Coordinator Continuous Care After Hours, Other , Hollywood, Florida

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