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IT Support Specialist

Company: Kforce Technology
Location: Hollywood
Posted on: November 12, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking an IT Support Specialist in Miramar, FL. Key Tasks: IT Support Specialist monitors and responds quickly and effectively to requests received through the phone, e-mail, or ticketing system Accomplishes onsite and remote troubleshooting through diagnostic techniques, asking pertinent questions or connecting remotely to the user's session Performs hands-on desktop level tasks including but not limited to installing hardware, software, implementing file backups, configuring systems and applications As an IT Support Specialist, you make recommendations on the best solution for the reported incident or request Escalates unresolved issues to the next level support Documents requests, events, and resolutions in ticketing system Maintains the hardware and software inventory database Manages user onboarding/offboarding on Office 365 IT Support Specialist obtains customer feedback information and effectively communicates to all applicable internal staff members Updates documentation and knowledge base of products and/or services Prepares reports and correspondence as needed Job Requirements:REQUIREMENTS: Associates degree in Information Systems, Business, or related field from an accredited college or university and two (2) years of related experience or an equivalent combination of education, certification, training, and/or experience Microsoft 365 Certified: Modern Desktop Administrator Associate preferred Working knowledge of Windows Operating Systems Working knowledge of Microsoft Office 365 including but not limited to managing user's accounts, groups, permissions, mailboxes, applications licenses, etc. Working knowledge of PC Hardware (computers, peripherals, printers, etc.) Working knowledge of IP networking (TCP/IP) and commonly associated services (DHCP, DNS, FTP, etc.) Experience administering Active Directory users and groups Excellent customer service skills Excellent verbal and written communication skills in English and Spanish, preferred Strong organizational skills; able to manage priorities and workflow Ability to work independently and as a member of various teams and committees Ability to understand and follow written and verbal instructions Ability to adapt to changing priorities Ability to effectively communicate with people at all levels and from various backgrounds Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Hollywood , IT Support Specialist, Other , Hollywood, Florida

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