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Call Center Representative

Company: Walgreens
Location: Miramar
Posted on: July 21, 2021

Job Description:

Job Summary

NOTE: This posting is for an onsite position located in our Miramar, FL. Call Center!
Looking for a rewarding career with tons of room for growth? Walgreens will sponsor and provide training for you to obtain your FL pharmacy technician license!
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician, and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.

?    TIME OFF 

+ In accordance with state and federal regulations, performs data entry and patient registration.  Responsible for resolution of third-party rejects and responding to high volume customer inquiries, working under direct supervision.  Follows standard operating procedures and performs duties in accordance with Company policies and procedures.  Responsible for using pharmacy systems to obtain patient and drug information.  Duties may vary based on the assigned department.
Job Responsibilities
•    Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into the appropriate system.  Handles patient prescription requests within HIPAA guidelines, and enters refill orders for processing.  Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes).  Resolves all data entry-related exceptions.
•    Handles 300 + correspondence a day to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
•    Resolves Third Party Rejects by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.  Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third-Party Rejects.
•    Provides assistance to Pharmacists, both those in the facility and those at other locations.  Identifies and communicates issues to senior-level staff as appropriate.
•    Walgreens will help you obtain an active technician license or certification within the first 90 days and maintain an active technician license or certification.

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

An Equal Opportunity Employer, including disability/veterans.

Keywords: Walgreens, Hollywood , Call Center Representative, Other , Miramar, Florida

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