Call Center Representative
Posted on: July 21, 2021
NOTE: This posting is for an onsite position located in our
Miramar, FL. Call Center!
Looking for a rewarding career with tons of room for growth?
Walgreens will sponsor and provide training for you to obtain your
FL pharmacy technician license!
Walgreens is proud to invest & champion an “earn while you learn”
Pharmacy Technician Training Program recognized by ASHP &
Department of Labor. This apprenticeship program gives you an entry
point to a career in health care by guiding you in taking steps
towards becoming a Pharmacy Technician Certification Board (PTCB)
Certified Pharmacy Technician, and helping you maintain the high
level of skill required in the pharmacy care industry. Arming you
with a nationally recognized, portable credential that will help
you advance your career.
? HEALTH, PRESCRIPTION DRUG, DENTAL & VISION
? TIME OFF
? RETIREMENT SAVINGS PLAN & STOCK PURCHASE
? LIFE INSURANCE
? AMAZING CULTURE, AND MORE!
+ In accordance with state and federal regulations, performs data
entry and patient registration. Responsible for resolution of
third-party rejects and responding to high volume customer
inquiries, working under direct supervision. Follows standard
operating procedures and performs duties in accordance with Company
policies and procedures. Responsible for using pharmacy
systems to obtain patient and drug information. Duties may
vary based on the assigned department.
• Using Walgreens prescription data entry
procedures and guidelines, processes new patient registration by
entering data into the appropriate system. Handles patient
prescription requests within HIPAA guidelines, and enters refill
orders for processing. Troubleshoots to obtain missing
prescription information and interprets medical abbreviations (SIG
codes). Resolves all data entry-related exceptions.
• Handles 300 + correspondence a day to patients
(inbound calls, chats, emails) and makes outbound calls to
prescribers and patients as needed.
• Resolves Third Party Rejects by reviewing,
gathering information, making corrections, and resubmitting for
processing according to individual plan requirements. Makes
telephone calls to insurers and others to obtain information, gain
override approval or otherwise resolve the Third-Party Rejects.
• Provides assistance to Pharmacists, both those
in the facility and those at other locations. Identifies and
communicates issues to senior-level staff as appropriate.
• Walgreens will help you obtain an active technician
license or certification within the first 90 days and maintain an
active technician license or certification.
Walgreens (www.walgreens.com) is included in the Retail Pharmacy
USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a
global leader in retail and wholesale pharmacy. As America’s most
loved pharmacy, health and beauty company, Walgreens purpose is to
champion the health and wellbeing of every community in America.
Operating more than 9,000 retail locations across America, Puerto
Rico and the U.S. Virgin Islands, Walgreens is proud to be a
neighborhood health destination serving approximately 8 million
customers each day. Walgreens pharmacists play a critical role in
the U.S. healthcare system by providing a wide range of pharmacy
and healthcare services. To best meet the needs of customers and
patients, Walgreens offers a true omnichannel experience, with
platforms bringing together physical and digital, supported by the
latest technology to deliver high-quality products and services in
local communities nationwide.
An Equal Opportunity Employer, including
Keywords: Walgreens, Hollywood , Call Center Representative, Other , Miramar, Florida
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