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Community Service Officer

Company: City of Hollywood, FL
Location: Hollywood
Posted on: June 12, 2021

Job Description:

The Position

This is responsible Para-professional work in municipal law enforcement. An employee occupying a position allocated to this class is responsible for the performance of a variety of field and office activities relating to the routine, non-violent aspects of law enforcement. This class of position differs from that of a Police Officer in that the incumbent does not possess arrest powers, is not authorized to carry a firearm or impact weapon, and does not enforce criminal laws, respond to emergency calls or calls where the potential for confrontation exists. The duties contained in this job description may require shift work, weekends and holidays. Work assignments are given orally and in writing, and work is performed under close, immediate supervision.

  • Investigates or assists in the investigation of motor vehicle accidents. May issue traffic citations based on these investigations.
  • May direct traffic and issue parking citations.
  • Responds to routine or minor late reported offenses. Investigates those incidents and writes clear and articulate police reports regarding those investigations.
  • Performs desk and in-house assignments.
  • Prepares lost or found property reports.
  • Assists in compiling and tabulating records, reports, and special studies.
  • Assists residents and visitors in locating appropriate social service agencies.
  • Assist at minor crime scenes (assigned by a Supervisor only).
  • Delivers emergency messages and other materials as required.
  • Prepares and delivers presentations to schools, homeowners, and civic organizations on a variety of topics ranging from crime prevention to home security.
  • Attends Court on/off duty, which will be compensated per contract.
  • Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
  • Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers.
  • Performs related work as required for this position description only.

The Requirements


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High School diploma or GED equivalent, plus two (2) years of experience in a related field.


Associate's degree, plus four (4) years of experience in a related field.

Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.


  • Ability to complete PSA Training (to include Accident / Parking Enforcement Training).
  • Knowledge of Department Regulations, City Ordinances, State Statutes and Federal Laws, or the ability to rapidly acquire such knowledge in a reasonable period of time.
  • Ability to establish effective working relationships with superiors, City Officials, Law Enforcement personnel and the general public.
  • Ability to respond to and investigate major vehicle accidents and other related activities and incidents.
  • Ability to communicate effectively, both orally and in writing.
  • Skill in preparing and maintaining complete and accurate reports.
  • Skill in making group presentations.
  • Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public.

The Examination


  1. Applicants interested in this position mustattach their passing CJBATresults(Law Enforcementdiscipline ONLY) to their on-line application prior to submitting it for review.

Applicants must receive a passing resulton theCJBAT (Law Enforcementdiscipline ONLY). This test and passing result are a requirement andmust be submitted in order to receive further consideration.

  1. Police Personal History Statement - Non-Sworn Personnel(PHS)Booklet (27-Pages).This booklet can be downloaded byclicking the following link:http://www.hollywoodfl.org/DocumentCenter/View/4895

The Personal History Statement booklet must be completed in legible handwriting. Once thePHS is completed and notarized, applicant must scan and upload,as one(1) complete .pdf file(MAX FILE SIZE ~ 10MB),the PHS followed by all applicable documents (as well as your CJBAT/FBAT results) in list order on page 2 from the PHSto the online application before submitting it. (Submitted Online ONLY - We are no longer accepting hardcopy PHSbooklets)

  1. City of Hollywood Employment Application (Online Application ONLY)


Candidates must present test documentation from the Criminal Justice Testing Center at Broward Community College Institute of Public Safety or any other state-wide acceptable testing institution indicating their passing CJBAT result.See information below from the Criminal Justice Institute.



3501 Davie Road, Building 21

Davie, Florida 33314

Testing Center Telephone Numbers and Hours of Operation

Information Desk 954- 201-6931 M-F8:00 AM - 4:00 PM

Registration Desk954-201-6790T-F 8:15 AM - 3:00 PM

Click on the link below for the Testing Center Information Guide


The Criminal Justice Testing Center is NOT a hiring agency, it is a testing center for persons wanting to enter Law Enforcement positions in Broward County.

REGISTRATION:Applicants must register on line and must have a scheduled appointment in order to complete the examination.All information regarding testing is available on theFOLLOWING WEBSITE:


Applicants must present a valid photo I.D., and pay appropriate fees to become eligible for written test appointments (appointments are mandatory and must be scheduled in advance).

All testing materials will be provided by the Testing Center.

A downloadable/printable study guide for the CJBAT can be purchased on-lineathttp://recruitment.iosolutions.com/Preparation-Materials/Florida-CJBAT/. It is also available at the BCbookstorein Building 19.


  • C.J.B.A.T.

Monday1:00 PM (appointment required)

Tuesday9:00 AM (appointment required)

Following your written examination, you may receive your test result by calling the Testing Center at 954-201-6931 between 9 AM and 3PM on the appropriate day(s) indicated below:

CJBAT RESULTS: Any Wednesday through Friday following your examination.

Upon request the Testing Center will also provide printed documentation of your test scores AFTER you have PASSED all of the necessary tests.

CJBAT test results are valid for four years once you have achieved a passing score.


Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date

Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations.

You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed.

Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts.

Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be cancelled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number.

Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.

Veteran's Preference:An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statues.

Additional Information

All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.

Employment of Relatives:The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions:

  • The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
  • The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
  • The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.

As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last yearprior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.

REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.

All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).

The City of Hollywood is an Equal Opportunity / Equal Access Employer.

Keywords: City of Hollywood, FL, Hollywood , Community Service Officer, Other , Hollywood, Florida

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