Director of Quality Assurance
Company: Inktel Holdings
Posted on: May 3, 2021
The Quality Assurance Representative (QAR) reports to the
Director of Quality Assurance Manager or Supervisor. The QAR is
responsible for partnering with Training, Operations Team Members,
Account Executives and Clients to ensure that all quality metrics
are achieved, that Best Practices are followed, and that
World-class Customer Service is being delivered to our Client's
Customers in every interaction.
- Performs contact monitoring and provide trend data to the
account's internal Management Team
- Sends immediate alerts via email notifying the account's
internal Management Team of poor performance and trends
- Participates in meetings with Management to inform and discuss
individual and team performance
- Track quality scores, trends, commitments and program
- Host internal and external calibration sessions
- High school diploma
- Minimum of 1 year in customer service, quality assurances, or
- Must type a minimum of 45 words per minute.
- General computer and software experience (word processing,
database software, and spreadsheet).
- Strong written and verbal communication skills.
- Excellent interpersonal and organizational skills.
- Critical thinking and problem resolution skills.
- Attention to detail. Ability to meet deadlines.
- Self-motivated. Superior customer service skills.
- Must be able to work independently in a fast-paced/multi-tasked
environment and understand the concept of customer service and
Salary & Benefits:
- Opportunity to drive performance
- Create relationships between departments
- Work schedule is Monday - Friday
- Off on all company paid holidays
The compensation for this position includes a competitive hourly
wage, as well as a comprehensive benefits package of medical,
dental, short/long term disability, life insurance, personal time
off, and a 401K plan.
Inktel is proud to be an Equal Opportunity Employer and Drug
Free workplace. All qualified applicants will receive consideration
for employment without regard to race, religion, color, national
origin, sex, sexual orientation, gender identity, age, status as a
protected veteran, among other things, or status as a qualified
individual with disability.
Keywords: Inktel Holdings, Hollywood , Director of Quality Assurance, Other , Miramar, Florida
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