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Product Manager

Company: MDLIVE Inc
Location: Miramar
Posted on: May 3, 2021

Job Description:

MDLIVE offers convenient, affordable, and contagion-free virtual healthcare services to more than 50 million members nationwide. Our network of board-certified physicians, dermatologists, psychiatrists, and therapists are specially trained in virtual care and are committed to providing the highest quality treatment and the best possible patient experience.

We leverage disruptive technology and artificial intelligence to simplify and streamline the healthcare experience, connecting providers and patients whenever and wherever it is most convenient, often within just minutes. To learn more about our expanding services, partnerships with major health plans, hospital systems and employers, download our app, or text "Sophie" to MDLIVE (635483) to register and experience our product firsthand.

We are currently seeking a Product Manager to join our growing team! Due to the unprecedented situation of COVID-19, MDLIVE has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day-to-day.

Our Product Managers help us bring ingenuity, simplicity, and humanity to healthcare. They collaborate with teams of designers, engineers, data scientists and other product managers to help define products and develop, launch, and enhance services that drive our business forward.

What you'll do?

This team member will build strong working relationships with data engineers, data scientists, operations, product managers, and account managers to build product strategy. You will work with our engineering, design, and clinical teams to clearly lay out the product requirements. Use customer feedback, market trends, business initiatives, and customer insights to define priorities and timelines. Conduct hands-on troubleshooting and ensure timely resolution of issues for our customers. Solicit ideas and feedback, gather requirements, write product specs and workflows, and coordinate cross-functionally. You will also:

  • Gather customer and user requirements from each of our core market segments
  • Define the business strategy for turning first time users into loyal repeat customers
  • Develop a roadmap that engages our current customers and expands our market
  • Design and drive requirements for our cross functional engineering, data, & design teams, managing an agile backlog and lean UX process
  • Drive on time delivery of features and coordinate any associated launch activities
  • Evaluate the success of your features through rigorous user testing and analytics
  • Present successes and failures to senior management, identifying product opportunities and areas for improvement

What skills and experience do you bring?

  • Bachelor's Degree or equivalent experience.
  • At least 3 years of experience in an Product Management role.
  • At least 3 years' experience with agile project management tools such as Jira & Confluence.
  • At least 3 years' experience working in an agile environment, preferably with teams executing scrum methodology in a squad-format.
  • 3+ years of experience in a business analyst role.
  • 3+ years of experience in consulting.
  • 3+ years of experience in new digital product introduction.
  • Crave the chance to build a product that is life changing for millions of Americans.

Are a seasoned (>3 years' experience) product manager, who is comfortable with agile development practices and lean design.

  • Can nail the basics: write exceptional user stories, sketch a wireframe, produce a roadmap, drive a release schedule, and keep yourself and everyone around you focused and organized.
  • Have experience engaging products, or a have researched this space so extensively you can talk about repeat engagement like you do.
  • Realize that success as a PM is all about relationships. You operate like a mini CEO with a relentless focus on the big picture, while leading your team with the optimism, grace, and practicality of a seasoned diplomat.
  • Are entrepreneurial. We're a startup. You need to be a self-starter who is comfortable with ambiguity and defining your own direction. And in a pinch, you are able to work outside of your domain: helping sales make a pitch for a new feature you've designed, research public API's for your tech team, or writing your own copy for a new page.
  • Are more collaborative than competitive. We succeed when our team works together.
  • Know how to say no nicely. You understand that focus is as much about what you're doing as what you're not doing. When new ideas come to the forefront, you know how to channel your team's enthusiasm constructively, while deferring distractions appropriately.
  • Have a passion for data and learning. You read all of the latest research about design, and the latest news about technology. You measure the impact of your products by conversions, not compliments. Moreover, you're constantly trying new products & tools looking for inspiration.

Benefits and Perks of Joining MDLIVE:

  • Unlimited PTO
  • Medical (including FSA & HSA), dental, vision, and life insurance benefits
  • Free, unlimited access to MDLIVE's virtual healthcare platform
  • 401k program with company match
  • Paid parental leave
  • Fertility benefits
  • Kazoo (peer-to-peer rewards & recognition platform)
  • Career development and growth opportunities
  • Generous employee referral bonuses
  • Free, unlimited access to LinkedIn Learning
  • Casual dress code
  • Company-sponsored events and meals when we return to the office

What makes a successful MDLIVER?

  • Thrive in a fast-paced and entrepreneurial environment, find peace in chaos, take initiative, and absorb information quickly
  • Demonstrate a high level of intellectual curiosity
  • Demonstrate humility
  • Be trustworthy by doing what you say you will do

Most importantly, you will be part of an entrepreneurial, agile and fast-paced team that also knows how to have fun!

Interested? Let's talk. Submit your application today and come join us in our journey to disrupt healthcare!

As an Equal Opportunity Employer, our human code is simple. Think Big. AtMDLIVE, we see diversity and inclusion as a source of strength in disrupting healthcare. We believe we can revolutionize our industry if our workforce is as diverse as our users. We are looking for people who bring diversity of thought, experience, background, gender, religion, ethnicity, sexual orientation, age, marital status, country of origin and disability.

Keywords: MDLIVE Inc, Hollywood , Product Manager, Other , Miramar, Florida

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