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Sales Operations Coordinator

Company: Fanatics Inc
Location: Miramar
Posted on: May 3, 2021

Job Description:

Company Overview

Fanatics is the global leader in licensed sports merchandise and changing the way fans purchase their favorite team apparel and jerseys. Through an innovative, tech-infused approach to making and selling fan gear in today's on-demand culture, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea). Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world's biggest sporting events. At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

About the Team

Fanatics Authentic provides the world's largest selection of licensed sports memorabilia and collectibles! Our division is licensed by all the major professional sports leagues, player and team associations, and universities that supply 100% genuine product authentication to our fans. We offer once-in-a-lifetime "Fanatics Exclusive Athlete" event experiences providing fans the opportunity to interact with their favorite athletes at a Meet-and-Greet, Watch Party, Suite Experience, or Chalk Talk/ Q&A session. Our Game-Used partnerships have given us the ability to create the most exclusive products such as player and team gear directly from the arena or field, playing surfaces, and actual equipment.

A Sales Operations Coordinator with Fanatics Authentic is an opportunity to continue to help grow the Direct to Consumer department and Business to Business department. You are a vital part of ensuring that all DTC and B2B sales orders flow to product delivery. Receive delegated tasks, order management requests, and operate the order management system.

Duties and Responsibilities

  • Involved with all aspects of the DTC/B2B order process.
  • Receive direction, coaching, and assigned tasks from the Senior Manager of Sales Operations and the Director of Sales Operations.
  • Review the Optimus Order Entry process through the Solomon (SL) system to send orders or order changes.
  • Handle all incoming order escalations, expedite orders when needed.
  • Assist with payments of clients via credit card, PayPal, wire transfers, or check payments.
  • Work closely with brand managers to ensure all products have sku numbers, and cost association.
  • Make sure all custom orders are updated and entered correctly.
  • Always look to improve your knowledge of the industry and learn new skill sets.
  • Communicate with local FC Leadership to obtain product images, or inspections.
  • Communicate with local FC Leadership to check on order status or expedite an order.
  • Keep active records of all Limited-Edition products, make sure we don't oversell, and oversee the production.
  • Review all open order reports daily, address all open orders that need attention immediately.
  • Contribute as a team, handle tasks that may not be assigned to you to finish the day as a team.
  • Available to work overtime when the business needs require it.
  • Research logistic issues directly with FedEx or other carriers.

Education and Experience Requirements

  • High School diploma or G.E.D. preferred.
  • Proficient accounting skills required.
  • Proficient with Microsoft Applications (Word, Excel, PowerPoint)
  • Superior communication skills on various levels. Must have articulate speech, proper business writing skills, ability to listen to client and quickly address any concerns.
  • Work well under pressure. This industry is often driven by hot market events which require extended work hours and weekend shifts.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

  • Must be able to lift and carry up to 25 pounds
  • May be expected to walk up to several miles a day at off-site events
  • Must be able to talk, listen and speak clearly on telephone

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Keywords: Fanatics Inc, Hollywood , Sales Operations Coordinator, Other , Miramar, Florida

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