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Supervisor, IT

Company: SYNNEX Corporation
Location: Hollywood
Posted on: May 3, 2021

Job Description:

@SYNNEX, we believe everyone has a story to tell. If you have a passion for advancing technology solutions, always putting customers first and want to become part of a team that embraces differences and creates trends, build your career story with us. We strive to create a work environment that is fun and inclusive with a sense of work-life balance and charitable giving.Our recruiting experience is digital!Technology is at the core of our business - we don't just sell technology, we use it. The power of digital interviewing allows you the flexibility of using your computer or mobile device to record your interview on your own schedule in the comfort of your home. Our recruiting process allows you to tell your story in a stress-free way that is interactive and fun, so if you receive a link to Share your Story with us, we hope you have an awesome digital experience.Get inspired by the work you do* The Supervisor, IT is responsible for supervising the LATAM Help-Desk Service Analysts based in Brazil, Mexico, and Colombia* Manage all maintenance routines that impact users, daily ticket follow-up* Facilitate weekly meetings to seek improvements in service with SLA and problem-solving* Constantly contributes to Next and BI infrastructure support* Solve more complex IT problems as required* Work in alignment with HR to ensure new employees are onboarded with the proper tools (laptop, smartphone) and information in a timely manner.* Ensure users at SYNNEX have the best experience possible while using our digital assets.Requirements* Bachelor's degree in computer science, a similar degree or equivalent combination of experience* Language Fluency: Portuguese, English, Spanish* 4+ years managing a multi-national team of Help Desk analysts* Continuous improvement of processes and knowledge* Proactive, dynamic@ SYNNEX Corporation, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses.@ SYNNEX Canada Limited, we are committed to supporting accommodation and inclusivity for persons with disabilities throughout the recruitment process and employment lifecycle. If you require accommodation during the recruitment and selection process, please let us know; we will work with you to meet your needs.Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Keywords: SYNNEX Corporation, Hollywood , Supervisor, IT, Other , Hollywood, Florida

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