*POKER GUEST SERVICES REP - ON CALL
Company: Seminole Gaming
Posted on: May 3, 2021
About Seminole Hard Rock Hotel & Casino
Rock Hotel & Casino Hollywood is the flagship casino resort of Hard
Rock International, owned by the Seminole Tribe of Florida. This
world-renowned entertainment, gaming and hospitality destination
unveiled a $1.5 billion expansion on Oct. 24, 2019. New
offerings include 638 upscale guestrooms in the
first-ever Guitar Hotel, 168 luxury guestrooms and unique
swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock
Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in
Hard Rock Hotel for a combined room count of 1,271 throughout the
resort. Additional amenities include the lush, “Bora Bora”
style lagoon with private cabanas and butler service; a 42,000
square-foot Rock Spa® & Salon; a 13.5-acre recreational water
experience for swimming, kayaking and paddle boarding; 19 dining
outlets and 20 bars and lounges; an expansive gaming floor with
3,100 slots, 195 table games and a 45-table poker room; 120,000
square feet of premier meeting and convention space including a
38,000 square-foot, carpeted exhibition hall; and a 26,000
square-foot retail promenade. The highly anticipated Hard Rock Live
entertainment venue with a 7,000-person capacity, will showcase
A-list entertainers, comedy acts, Broadway performances, sporting
events and live broadcast productions. The integrated resort is
located on 87 acres of the Hollywood Seminole Reservation along
State Road 7 (U.S. Highway 441), and is 10 minutes from Fort
Lauderdale/Hollywood International Airport and 30 minutes from
downtown Miami and Miami International Airport. For more
information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook:
SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram:
Under the supervision of the Poker
Floorperson, the incumbent interacts directly with guests providing
information and seating for the Poker Room games. Also
provides buy-ins to players as needed and performs credits and
fills with Dealers.
- Exhibit conduct in accordance with all Gaming Commission
Regulations and Seminole Tribe of Florida departmental policies and
- Meet and greet guests.
- Answer telephone in Poker area and questions from potential
- Maintain waiting lists for all Poker games using the Bravo
- Open and maintain games.
- Page players when seats are available and escort players
to tables as needed.
- Provide buy-ins to players as needed.
- Perform credits and fills with Dealers.
- Transport cash and chips to and from Poker Cage as needed.
- Wash and reset decks as assigned.
- Maintain constant contact with Floorperson to ensure proper
servicing of guests.
- Demonstrate a commitment to ensuring responsible gaming and
responsible alcohol service by discreetly notifying appropriate
managers of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s
Mission and Values of Communication, Integrity, Fun, Respect,
Accountability, Passion and Dedication.
- Ensure prompt and discreet notification to managers and/or the
Ethics Hotline of any observation of illegal acts or internal
- Promote positive guest and team member relations at all
- Maintain a clean, safe, hazard-free work environment within
area of responsibility.
- Perform other duties as assigned.
High school diploma or equivalent required.
Prior guest service, poker experience and/or poker certificate
- While performing the duties of this job, the employee is
frequently required to stand; walk; use hands to finger, handle, or
feel; reach with hands and arms, talk or hear; and taste or smell.
The employee must frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close,
distance, color, and peripheral vision, depth perception and
ability to adjust focus.
- The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job.
- The Casino environment is hectic, fast-paced and often crowded
and noisy. May be exposed to casino related environmental factors
including, but not limited to, second hand smoke, excessive noise
and constant exposure to general public.
- Must be able to communicate effectively with guests in English,
specific to position duties and responsibilities.
The Tribal Council gives preference in all
of its employment practices to Native Americans. First preference
in hiring, training, promoting and in all other aspects of
employment is given to members of the Seminole Tribe who meet the
job requirements. Second preference is given to members of other
federally recognized Native American Tribes who meet the job
As part of Seminole Gaming’s employment
process, final candidates will be required to obtain gaming
licensure by completing a background check with Seminole Gaming
Compliance and Regulations, prior to an offer being extended. These
background checks may include, but are not limited to:
- Credit Check
- Criminal Background Check
- Drug Screen
While this is
intended to be an accurate reflection of the current job,
management reserves the right to revise the current job or to
require that other or different tasks be performed when
circumstances change, (e.g. emergencies, changes in personnel,
workload, rush jobs or technical developments).
Keywords: Seminole Gaming, Hollywood , *POKER GUEST SERVICES REP - ON CALL, Other , Hollywood, Florida
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