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Customer Service Representative

Company: Envision Staffing Solutions
Location: Miramar
Posted on: May 3, 2021

Job Description:

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES Receives incoming calls, order entry, and provides information on product availability, pricing, delivery and any additional information needed by the customer Cross train and assist in other functional areas such as purchasing, purchase orders, expediting, rescheduling, order confirmation, and Proforma processing Interfaces with other internal departments to help resolve pricing, credit, inventory, shipping, quality and technical issues Checks inventory levels for selected accounts to analyze potential unexpected inventory depletion and notifies sales team Supports Business Development Group by carrying out delegated tasks in accordance with established procedures, including customer follow-up Demonstrates a thorough understanding of company products and services Advise customers on applicability and interchangeable products by referring to catalogs and computerized information systems Qualifies new prospective accounts and communicates this information to the Customer Service Supervisor or Manager Demonstrates a basic understanding of the major accounts assigned within the team, and provides insights and feedback to the Customer Service Supervisor or Manager Generate outgoing calls specifically for the purpose of increasing sales to existing customers by building relationships and following up on existing business opportunities Performs general clerical duties, such as data input, filing and retrieving of records, photocopying, etc Organizes current documents to ensure that they are easily accessible to Account Managers and the team Maintain current company knowledge of the product line, parts, features and benefits Resolves customer inquiries and concerns for a positive resolution Processes E-store and EDI (Electronic Data Interface) orders Support chat function for website Other duties as assigned based on business needs or

QUALIFICATIONS High school diploma or GED 2 years experience in a call center customer service environment Microsoft office suite (outlook, word, excel), Infor LN (BAAN) experience a plus Proficient with 10-key pad Bilingual (Spanish & English) may be required

Keywords: Envision Staffing Solutions, Hollywood , Customer Service Representative, Other , Miramar, Florida

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