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Company: Hard Rock International
Location: Hollywood
Posted on: May 3, 2021

Job Description:

Hard Rock Digital is looking for a self-motivated VIP Account Manager - Social Gaming with excellent communication skills to retain and monetize our top social gaming VIP players. The VIP Account Manager - Social Gaming responsibilitieswill be to increase player lifetime values by proactive outbound communication and activities. All efforts should be put in to ensure a personal, engaging and rewarding experience for our VIP players while driving revenue and main KPIs forward.Daily analysis of the players’ data and proper follow up of data driven action items coming from the analysis.Perform monthly audits of VIP segments adjust/reassign segments as appropriateCreate timely and accurate reporting on performance of VIP promotionsProperly identify fluctuation in player behavior and acting accordingly (reactivate, personal approach, up-sell, give bonus/freebies etc)Putting together creative personalized campaigns for players and contacting them in order to present the personalized packages.Create and oversee marketing and player management strategies for VIPs.Collaborate with LiveOps and CRM team efforts to maximize impact for VIPsCollect feedback by talking to VIP players and escalate it to responsible team.Answer VIP queries and ensure a fast and for the VIPs satisfactory resolution.Coordinate with Hard Rock property player development, marketing & VIP teams to identify and approach potential social gaming VIPs and to maximize value online and offline from shared VIP playersCollaborate with Hard Rock Digital iGaming & Sports marketing & VIP teamsRepresent the company for VIP outings and events as neededStrong analytical skills to identify patterns and segments in VIP behavior to drive account’s KPIsTarget / Sales DrivenRapport building skillsData driven thinker Excellent interpersonal skillsCustomer Service/Account Management experience - min 3 yearsWillingness to work some nights / weekend based on play habits of covered playersNative speaker proficiency in English

Keywords: Hard Rock International, Hollywood , VIP MANAGER - SOCIAL GAMING, Other , Hollywood, Florida

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