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Quality Manager

Company: Memorial Healthcare System
Location: Hollywood
Posted on: May 3, 2021

Job Description:

Summary:

Assists the Department of Quality and Patient Safety and Legal Department with a variety of support functions involving risk management, performance improvement and infection control.

Detailed responsibilities:

  • Coordinates all medical staff peer review activities related to variances of medical staff monitoring.
  • Files documents and maintains confidential files.
  • Composes, maintains, and distributes QI correspondence and reports.
  • May assist with investigation and resolution of patient/client complaints.

Competencies and skills:

Essential:

  • STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
  • CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
  • ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
  • RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
  • ACCURACY: Completes work assignments within established quality and/or quantity standards.
  • ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
  • EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
  • PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.

Education:

Essential:

  • High School Diploma or Equivalent

Credentials:

Other information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: No experience required.

Organizational Profile:

When the City of Miramar was founded back in 1955, fewer than 200 people lived there. Today, it's home to 200,000 residents who can call upon Memorial Hospital Miramar when they need outstanding compassionate care. With 178 beds, Memorial Hospital Miramar includes 162 acute-care beds, a 16-bed Level II NICU, and The Family Birthplace, which has welcomed nearly 30,000 babies into the world since the hospital opened in 2005.

Services also include:

  • Cardiac Telemetry Unit
  • Imaging Services
  • Intensive Care
  • Women's Services
  • Adult and Pediatric Emergency Departments
  • Joe DiMaggio Children's Hospital Pediatric Therapy Services
  • [U18] Sports Medicine for athletes 18 and younger
  • Memorial Rehabilitation Institute

Memorial Hospital Miramar has been named by Truven Health Analytics and Modern Healthcare magazine as one of the nation's 100 Top Hospitals, and has won the Guardian of Excellence Award from HCAHPS Press Ganey every year since 2008.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Keywords: Memorial Healthcare System, Hollywood , Quality Manager, Other , Hollywood, Florida

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