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Program Manager

Company: TLV-CES
Location: Miramar
Posted on: May 3, 2021

Job Description:

Reporting to the Senior Program Manager, the Regional Program Manager (RPM) leads the execution of assigned business initiatives up to the start of the life cycle management phase. The RPM is responsible for working with sales teams, clients and service delivery to define and implement the regional operational solutions for multinational customers (MNC). This position is responsible for leading cross functional teams and performs detailed project planning. The RPM will translate MNC requirements into an operational solution and define service delivery success factors. Technical knowledge of basic modern telecommunications concepts is of the essence.

The RPM interfaces with the local Project Managers in each country assigned to MNC accounts and is responsible for ensuring fluid interaction with the regional provisioning organization. This is a demanding, customer oriented, position within a complex environment that is aimed to deliver excellent results. Customer interfacing and PM experience are essential. Working out of regular days and hours is expected under certain circumstances.


1.  Program Evaluation

§ Review and analyze program objectives and requirements

§ Identify internal stakeholders and require organizational support

§ Understand the basic technical requirements of the project

§ Identify potential bottlenecks in the implementation process and solution workarounds needed to meet and exceed customer’s expectations.

2.  Program Development

§ Communicate customer requirements

§ Establish a base line of shared objectives and expectations

§ Define schedules and completion timeframes

§ Ensure proactive, timely customer communication

3.  Plan Execution

§ Position oneself as primary client interface

§ Lead Implementation Team

§ Oversee configuration management and change control

4 . Project Tracking

§ Supervise team members’ documentation and task completion in relevant systems to ensure accurate status and billing trigger

§ Provide accurate Project Scopes and Meeting Minutes to all stakeholders

§ Provide feedback to internal organizations including Pre Sales, Finance, Product, and Provisioning to improve internal processes.


Education, Experience, Skills

§ BS Engineering or equivalent experience in Telecom field required

§ PMI Certification, ITIL Foundations highly desirable

§ 5+ years customer interface experience preferably in related area

§ Familiarity with service delivery processes

 

§ Cisco CCNA , CCIP, CCNP Certification a plus

§ Excellent Communication Skills

§ Fluency in English and Spanish required

§ Portuguese desired

§ MS Project, Visio, and standard MS Office Software tool handling are required

Keywords: TLV-CES, Hollywood , Program Manager, Other , Miramar, Florida

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