Mission of Koffee Kult Koffee Kult is a Florida-based roaster of
small-batch, premium coffee relentlessly pursuing coffee
perfection. Koffee Kult acquires the highest-grade premium coffee
beans from growers in more than 50 countries, including Arabica
beans from Indonesia, Africa, and Central and South America. Our
attention to quality includes the meticulous hand-selection of
green beans for roasting and the hand packaging of the extensive
selection of coffee varieties that include Geisha Buenos Aires,
Koffee Kult's famous Dark Roast, single origins and exclusive micro
We are looking for an awesome person to be our Customer service
and sales assistant.
Job Summary and Mission
This position contributes to Koffee Kult success by providing
legendary customer service to all customers. This job creates the
Koffee Kult Experience for our customers by providing customers
with prompt service, correct solutions and friendly advice on
Koffee Kult products via phone, internet and in person.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not
limited to the following: Acts with integrity, honesty and
knowledge that promote the culture, values and mission of Koffee
Kult Maintains a calm demeanor during periods of high volume or
unusual events, such as Holidays Assists with new member training
by positively reinforcing successful performance and giving
respectful and encouraging coaching as needed Contributes to
positive team environment by recognizing alarms or changes in
partner morale and performance and communicating them to the
Delivers legendary customer service to all customers by acting with
a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Maintains a clean and organized workspace so that partners can
locate resources and product as needed Provides customer service in
a timely fashion using the Koffee Kult customer experience portal
Ensure customers orders are processed and liaison with the Koffee
Kult production department ensuring timely shipment.
Maintains regular and punctual attendance.
Maintain regular and consistent attendance and punctuality, with
or without reasonable accommodation Available to work flexible
hours that may include early mornings, evenings, and special events
Engage with and understand our customers, including discovering and
responding to customer needs through clear and pleasant
communication 3 - 5 year office or customer service work experience
Available to perform many different tasks as assigned Valid
Driver's License (Required) Read and write English. Spanish is a
Required Knowledge, Skills and Abilities
Ability to learn quickly Ability to understand and carry out
oral and written instructions and request clarification when needed
Strong interpersonal skills Ability to work as part of a team
Ability to build relationships
Required Minimum Qualifications:
Education: High School Diploma/ Equivalent Degree Detailed
oriented, well organized, self-motivated and must be able to work
in a fast-paced environment Windows 10 Basic computer use, with the
following programs: MS Office, Quickbooks, Outlook, Google Suite 3
- 5 years work experience.
$15-20/hr. Starting pay Pay rate increase after completion of 90
days with review 14 PTO / Vacation days after one year employment
All the coffee you can drink