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Telesales Representative

Company: Comcast
Location: Miramar
Posted on: September 6, 2020

Job Description:

Job Description: ***** Experience the future of job applications! Click to complete a quick chat with our AI recruiter, Wendy, and tell her about your qualifications. ***** Job Summary: Responsible for outbound telephone calls to residential or commercial customers for the purpose of prospecting leads/upgrading current customers, promoting products and services, and closing all sales from new sales to sales to existing customers. Employees at all levels are expect to: * Understand our Operating Principles; make them the guidelines for how you do your job * Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services * Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences * Win as a team - make big things happen by working together and being open to new ideas * Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers * Drive results and growth * Respect and promote inclusion and diversity * Do what's right for each other, our customers, investors and our communities Core Responsibilities: * Makes outbound calls to existing customers to sell products such as High Speed Internet, CDV, or Video service as well as displays a strong on focus on goal achievement and results. * Generates prospective customers through cold calling and closes sales generated by cold calling by displaying excellent verbal and written skills. * Qualifies and follows up with sales leads. * Keeps up-to-date with industry knowledge, as well as the competitive posture of the Company. Maintains a thorough knowledge of Company products/services. * Informs customers of new services available. * Contacts customers to check quality of services, to discuss past due bills, or to verify installation dates. * Demonstrates strong influencing skills with customers, influencing them to purchase products and services. * Manages customer interactions by resolving issues and managing communication. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. * Other duties and responsibilities as assigned. Job Specification: * High School or Equivalent * Generally requires 6 months-2 years related experience ***** Use this link to chat with Wendy, our AI recruiter, to learn more about this position!

Keywords: Comcast, Hollywood , Telesales Representative, Other , Miramar, Florida

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