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Bilingual (Spanish / English) Service Account Manager Associate - Miramar, FL

Company: UnitedHealth Group
Location: Miramar
Posted on: March 26, 2020

Job Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM This role is equally challenging and rewarding. Within a high - volume environment, you’ll need to model and act as an ambassador for the company while solving complex health care inquires The Service Account Manager Associate acts as a customer advocate to resolve escalated and complex issues. Primary Responsibilities: Provide expertise and customer service support to members, customers, and / or provide r Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers Liaise with customers and providers to coordinate cases and billing on behalf of members Investigate pre - certification and/or customer service issues as identified and communicate resolution to customers You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) Bilingual (Spanish/English) 4+ years of customer service experience analyzing and solving customer problems Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Preferred Qualifications: 1+ years of Case Management experience Soft Skills: Ability to multi - task including the ability to understand multiple products and multiple levels of benefits within each prod Self - motivated with the ability to work independently with minimal supervision Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group  is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, customer service advocate, customer service rep, SME, Senior, SR

Keywords: UnitedHealth Group, Hollywood , Bilingual (Spanish / English) Service Account Manager Associate - Miramar, FL, Other , Miramar, Florida

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