Product Manager II - Kiosk & Mobile App, Burger King

Company: Restaurant Brands International
Location: Miami
Posted on: June 2, 2025

Job Description:

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is committed to improving sustainable outcomes related to its food, the planet, and people and communities.RBI is dedicated to growing the TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS brands by leveraging their core values, employee and franchisee relationships, and extensive community support. Each brand benefits from the global scale and shared best practices of Restaurant Brands International Inc.The Product Manager II will be responsible for defining and maintaining a comprehensive product roadmap, prioritizing features and enhancements based on business objectives, guest insights, and franchisee feedback. This includes overseeing products such as the mobile app, kiosk, and emerging technologies. The role requires close collaboration with cross-functional teams and external partners to ensure successful product outcomes aligned with business goals.Role & Responsibilities:

• Own the development and enhancement of internal platforms (e.g., CRM, workflow automation, reporting tools for app, kiosk, guest support, etc.) to support our products at scale.
• Manage the entire product lifecycle, from ideation and development to testing, launch, and post-launch evaluation.
• Develop strategies to improve the digital and operational experience for guests and team members, based on data, user research, and journey mapping.
• Refine kiosk placement practices to increase usage.
• Collaborate with leadership on strategies for emerging areas such as AI-driven tools, in-store technologies, and post-ordering experiences.
• Partner with engineering, design, QA, analytics, marketing, and operations teams to define product requirements and deliver high-quality solutions.
• Work with kiosk deployment and restaurant design teams to implement optimal kiosk models and placements, aiming to maximize usage and average check size.
• Build relationships with restaurant managers, participate in restaurant shifts, and roleplay to understand product efficiency.
• Visit our restaurants and competitors to identify opportunities for using our products to solve guest problems.
• Act as a liaison with franchisees and committees to gather feedback and ensure alignment on product initiatives, including leading focus groups with franchisee committees.
• Conduct A/B testing, data analysis, and user feedback sessions to refine features and enhance the guest experience.
• Communicate updates to senior leadership, stakeholders, and franchise advisory boards with clear business cases and progress reports.
• Identify, design, and implement product-led solutions to streamline operations, reduce inefficiencies, and boost productivity.
• Analyze product metrics (e.g., guest satisfaction, conversion rates, operational efficiency, app ratings) to measure success and identify improvement areas.
• Continuously monitor market trends and competitive landscapes to identify innovation opportunities.Qualifications & Skills:
  • 5+ years of product management experience with consumer-facing digital products or operational tools, preferably in the restaurant, hospitality, or tech industries.
  • Strong technical skills in AI integration and analytics tools.
  • Extensive experience with A/B testing and experimental design.
  • Exceptional communication skills, capable of conveying complex concepts to non-technical stakeholders.
  • Proven ability to operate effectively both tactically and strategically.
  • Knowledge of restaurant operations and franchise systems is preferred.
  • Educational background in computer science, engineering, mathematics, or statistics; advanced degrees are a plus.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Results-oriented with a proactive attitude and a commitment to excellence.
  • Self-starter with initiative and independence.
  • Inquisitive mindset, asking clarifying questions and encouraging innovative thinking.
  • Strong problem-solving skills with attention to detail.
  • Collaborative approach with experience managing diverse opinions and viewpoints.Our benefits focus on physical, mental, and financial wellness, including a comprehensive global paid parental leave program, free telemedicine, and mental health support.Restaurant Brands International and its affiliates are equal opportunity employers committed to diversity and inclusion. Accommodations are available for applicants with disabilities upon request.
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Keywords: Restaurant Brands International, Hollywood , Product Manager II - Kiosk & Mobile App, Burger King, IT / Software / Systems , Miami, Florida