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Web Developer Support

Company: Southern Glazer's Wine & Spirits
Location: Miramar
Posted on: June 13, 2022

Job Description:

OverviewThe Web Developer Support's role is to support, configure, and deployin-house software applications or extensions by coding with a technical language to meet business requirements and business objectives. This can includes taking technical specifications and developing an application or integration of data between applications, testing, as well as, completing the appropriate technical documentation. The developer will use best practices in software development and adhere to SGWS development standards, as well as, focus on quality and innovation. The developer may also be responsible for delivering support to end users in the organization for specific code, including troubleshooting code.Specialized Skills and TechnologiesExperience with user support, helpdesk or customer service.Experience troubleshooting systems, reviewing log files, data research.Experience in TSQLExperience with SQL Server Management Studio (Databases, Server Objects, Server Agent, Integration Services).Experience deploying API/Web Services.Knowledge/Understanding of .NET (C#), Angular, HTML, Elastic Search, Apigee a plus.Strong SQL skillsExperience in developing API/Web Services, REST and SOAP, Java Script, test automation, ContinuousIntegration/Continuous Deployment (CI/CD)Experience in working with Agile/ScrumExperience in cloud services such as Azure or AWSExperience with Application Performance Management tool like DynaTracePrimary ResponsibilitiesDay to day management of the team support queue.Assist users (salespeople, customers) on level II support, via email, telephone and ticketing system.Work with the development team on deployments for low level and production environments.Configure and make small changes to applications.Assist and work with our Operation Control Center on the resolution of critical incidents.Provide support for software applications under area of responsibilityDevelop user documentation as well as in-code documentation to explain designsDevelop user guides and participate in user trainingStay up to date on software applications under area of responsibility to always ensure the highest levelof service and support to the organizationObtain any certifications needed to be able to effectively support applications in scopeDocument troubleshooting instructions (continuous improvement)Collect and evaluate information, formulate as well as test hypothesis.Can drive technical validity of solution.Review entire problem logs and identify recurring problems.Ensure to follow up on problems and process independently related to solutions engineeringParticipate in seminars, trade shows, and oversee internal demonstration facilities etc.Determine opportunities to automate business processes and functionsDevelop business and technical process documentation and training materialsUnderstand, communicate, and reinforce standard business process conceptsEstablish and maintain relationships with team members within IT and across functional teamsAssess situations, determine the problem(s) and propose a solution that provides value to the businessMinimum QualificationsBachelor's Degree or a combination of work experience and education.Strong team player with willingness to collaborateBig picture thinkingStrategic thinker - can develop a plan to meet a long term objectiveStrong team playerCan influence outcomes/drives changeStrong analytical and problem-solving skillsStrong capability to execute tasks with qualityStrong analytical, mathematic, and problem-solving skillsGood time management skills (i.e. works efficiently)Strong attention to detailAbility to work within a team environment as well as independentlyStrong oral and written communication skillsKnowledge in software developmentKnowledge of software design and programming principlesAbility to demonstrate Agile delivery valuesAgile Delivery ValuesOpenness - Team and stakeholders agree to be open about all work and challengesCommitment - Personally commit to achieving the goals of the teamRespect - Respect your team members to be capable and independentCourage - You have courage to do the right thing and work on tough problemsFocus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as ateamPhysical DemandsPhysical demands with activity or condition for a considerable amount of time include sitting andtyping/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machinePhysical demands with activity or condition may include occasional to rare amount of time includewalking, bending, reaching, standing, and stoopingMay require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbPDN-96396365-a956-4fab-831b-c62a1aef126a

Keywords: Southern Glazer's Wine & Spirits, Hollywood , Web Developer Support, IT / Software / Systems , Miramar, Florida

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