Web Developer Support
Company: Southern Glazer's Wine & Spirits
Location: Miramar
Posted on: June 13, 2022
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Job Description:
OverviewThe Web Developer Support's role is to support,
configure, and deployin-house software applications or extensions
by coding with a technical language to meet business requirements
and business objectives. This can includes taking technical
specifications and developing an application or integration of data
between applications, testing, as well as, completing the
appropriate technical documentation. The developer will use best
practices in software development and adhere to SGWS development
standards, as well as, focus on quality and innovation. The
developer may also be responsible for delivering support to end
users in the organization for specific code, including
troubleshooting code.Specialized Skills and TechnologiesExperience
with user support, helpdesk or customer service.Experience
troubleshooting systems, reviewing log files, data
research.Experience in TSQLExperience with SQL Server Management
Studio (Databases, Server Objects, Server Agent, Integration
Services).Experience deploying API/Web
Services.Knowledge/Understanding of .NET (C#), Angular, HTML,
Elastic Search, Apigee a plus.Strong SQL skillsExperience in
developing API/Web Services, REST and SOAP, Java Script, test
automation, ContinuousIntegration/Continuous Deployment
(CI/CD)Experience in working with Agile/ScrumExperience in cloud
services such as Azure or AWSExperience with Application
Performance Management tool like DynaTracePrimary
ResponsibilitiesDay to day management of the team support
queue.Assist users (salespeople, customers) on level II support,
via email, telephone and ticketing system.Work with the development
team on deployments for low level and production
environments.Configure and make small changes to
applications.Assist and work with our Operation Control Center on
the resolution of critical incidents.Provide support for software
applications under area of responsibilityDevelop user documentation
as well as in-code documentation to explain designsDevelop user
guides and participate in user trainingStay up to date on software
applications under area of responsibility to always ensure the
highest levelof service and support to the organizationObtain any
certifications needed to be able to effectively support
applications in scopeDocument troubleshooting instructions
(continuous improvement)Collect and evaluate information, formulate
as well as test hypothesis.Can drive technical validity of
solution.Review entire problem logs and identify recurring
problems.Ensure to follow up on problems and process independently
related to solutions engineeringParticipate in seminars, trade
shows, and oversee internal demonstration facilities etc.Determine
opportunities to automate business processes and functionsDevelop
business and technical process documentation and training
materialsUnderstand, communicate, and reinforce standard business
process conceptsEstablish and maintain relationships with team
members within IT and across functional teamsAssess situations,
determine the problem(s) and propose a solution that provides value
to the businessMinimum QualificationsBachelor's Degree or a
combination of work experience and education.Strong team player
with willingness to collaborateBig picture thinkingStrategic
thinker - can develop a plan to meet a long term objectiveStrong
team playerCan influence outcomes/drives changeStrong analytical
and problem-solving skillsStrong capability to execute tasks with
qualityStrong analytical, mathematic, and problem-solving
skillsGood time management skills (i.e. works efficiently)Strong
attention to detailAbility to work within a team environment as
well as independentlyStrong oral and written communication
skillsKnowledge in software developmentKnowledge of software design
and programming principlesAbility to demonstrate Agile delivery
valuesAgile Delivery ValuesOpenness - Team and stakeholders agree
to be open about all work and challengesCommitment - Personally
commit to achieving the goals of the teamRespect - Respect your
team members to be capable and independentCourage - You have
courage to do the right thing and work on tough problemsFocus -
Everyone focus on the work in the sprint and the goal of the scrum
team. Rise and fall as ateamPhysical DemandsPhysical demands with
activity or condition for a considerable amount of time include
sitting andtyping/keyboarding using a computer (e.g., keyboard,
mouse, and monitor) or adding machinePhysical demands with activity
or condition may include occasional to rare amount of time
includewalking, bending, reaching, standing, and stoopingMay
require occasional lifting/lowering, pushing, carrying, or pulling
up to 20lbPDN-96396365-a956-4fab-831b-c62a1aef126a
Keywords: Southern Glazer's Wine & Spirits, Hollywood , Web Developer Support, IT / Software / Systems , Miramar, Florida
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