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Sr HR Programs Manager

Company: Chewy
Location: Hollywood
Posted on: September 19, 2022

Job Description:

Our Opportunity:

Chewy is seeking a Sr. Manager to join our Customer Service Human Resources Team. The Sr. HR Programs Manager is both a strategic and hands-on role. Critical in executing our project initiatives and driving our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere. This position will play a vital role in assisting the Customer Service organization with strategic and tactical HR support. We are looking for someone with a commitment to continually improving our talent practices, improving HR processes, building strong partnerships, strengthening our team, and executing on core people initiatives within the Customer Service Business.

What You'll Do:

* Drive people's initiatives by leading and executing multiple highly complex projects at a time
* Partner with peers across the Customer Service HR team on issues, project management and driving operational excellence
* Communicate and collaborate with business areas and leadership to identify Process Improvement needs and consider the return on investment to strategically assign and prioritize resources within the team
* Implement process improvement initiatives by managing cross-functional teams, gaining buy-in and alignment, providing solutions, and driving measurable results with team and stakeholders
* Review and analyze data to identify trends and recommend solutions to improve performance, retention, and team member experience.
* Facilitate process improvement workshops and project planning workshops for CS HR teams
* Facilitate training on initiatives to HR team and CS Leadership Teams
* Mentor and develop strong partnerships with the HR Operations and HR teams across the Chewy network, serves as the primary conduit for HR COE's to deliver future centralized solutions at scale
* Develops and presents executive level summaries on project status, milestones, and risks, leaning heavily into strategic storytelling to drive results.
* Assist in designing Talent Management programs for CS Organization in partnership with the enterprise talent management teams and HRBP Client Teams

What You'll Need:

* Bachelor's degree, or equivalent experience, in HR, Business Administration, or related field
* Minimum 7-10 years of HR experience with at least 3 years in a generalist capacity advising and influencing business partners
* Excellent written and verbal communication; high quality document and report preparation
* Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness
* Strong business acumen, including solid problem-solving skills, critical thinking, and self-initiative
* Proven track record of influencing and partnering with different levels of the organization to achieve results

Keywords: Chewy, Hollywood , Sr HR Programs Manager, Human Resources , Hollywood, Florida

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