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Senior Corporate Trainer

Company: Generali Global Assistance
Location: Hollywood
Posted on: May 8, 2022

Job Description:

Job Summary:

The---Senior Operations Development Specialist---plays an integral role in developing the talent of our organization. The position is responsible for delivering new hire orientations and helping to create a positive first impression for new employees, development and delivery of role-based training for the Customer Service and Claims departments, and working with the Manager, Operations Development to support other training initiatives. This position requires excellent presentation and communication skills, experience utilizing a variety of training methodologies and tools, the ability to work in both a team environment and autonomously, and a positive attitude.

Principal Duties and Responsibilities:
Design, develop, maintain, and deliver training programs and learning content
Test trainees to measure progress and to evaluate the effectiveness of training
Work with internal customers to help identify training needs and make appropriate recommendations
Maintain training records
Partner with the training supervisor and other stakeholders to identify training needs
Design and develop training curriculum, collateral materials and learning tools
Utilize quality assurance and customer feedback tools within the Operations department to identify training gaps and needs and develop appropriate training modules to address them
Present, deliver, and support training programs and new hire orientations for all departments
Evaluate, measure and assess the outcomes and impact of training interventions/solutions
Determine any training deficiencies and recommend adjustments to curriculum as needed
Complete Individual Training Reviews/Assessments for Operations employees as directed by Corporate Training Supervisor
Develop and maintain a Knowledgebase for use by company employees
Manage Knowledgebase updates in conjunction with departmental training coordinators
Maintain training facilities and equipment and recommend new equipment and upgrades as needed to Corporate Training Supervisor
Provide necessary administrative training support, as requested
Complete Individual Training Reviews/Assessments for Operations employees as directed by Corporate Training Supervisor
Develop and maintain a Knowledgebase for use by company employees
Manage Knowledgebase updates in conjunction with departmental training coordinators
Maintain training facilities and equipment and recommend new equipment and upgrades as needed to Corporate Training Supervisor
Provide necessary administrative training support, as requested

Required / Desired Knowledge, Experiences and Skills:
Minimum five years of experience developing and delivering training programs and initiatives employing commonly used concepts, practices and curriculum within the corporate training field
Prior experience working within travel, insurance, or other regulated industry is preferred
Intermediate level experience or better using Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Intermediate level experience or better using eLearning authoring tools such as Articulate Storyline and Adobe Captivate is preferred

Education/Certifications:
High School Diploma or Equivalent (GED) required
Bachelor's degree with an emphasis in learning & development, instructional design, or training, is preferred

Physical Working Environment:

While performing the duties of this job, the employee is required to stand; walk; sit for long periods of time; use of hands to grasp, handle, or feel; reach with hands and arms; finger dexterity; talk; hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.

Reporting and Control

This position reports directly to the Manager, Operations Development. This position supports Training functions across the following North American legal entities: Generali Global Assistance, Inc. GMMI, Inc. and TripMate, Inc.

Generali Global Assistance is an Equal Opportunity Employer---M/F/Disability/Veteran

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Keywords: Generali Global Assistance, Hollywood , Senior Corporate Trainer, Human Resources , Hollywood, Florida

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