Operational Support Specialist
Company: KW Property Management LLC
Location: Miami
Posted on: February 17, 2026
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Job Description:
Job Description Job Description KWPMC is seeking an Operational
Support Specialist to serve as a professional, front-facing
presence across multiple properties. This role focuses on guest
relations, access control, problem resolution, and amenity
oversight, while maintaining a visible leadership presence in
high-traffic areas. The FOH Operational Support Specialist plays a
critical role in shaping the guest experience and ensuring safety,
professionalism, and service consistency. Key Responsibilities
(FOH) Serve as the first point of contact for residents, guests,
and visitors. Will support multiple properties and shifts in a
designated region FOH will cover various roles to include; Front
Desk, Amenity Attendant, Administrative Assistant, and any other
Front of House roles Deliver a professional, welcoming, and
service-oriented guest experience. Manage guest inquiries,
concerns, and complaints with calm, effective resolution. Provide
information and guidance regarding property rules, amenities, and
services. Monitor and control building access, ensuring compliance
with credentials and security procedures. Track guest interactions,
incidents, and resolutions using company systems and logs. Maintain
a visible presence in lobbies, common areas, amenity spaces, and
exterior zones. Escalate issues appropriately while maintaining
guest confidence and safety. Qualifications & Skills Strong
interpersonal and communication skills. Proven customer service or
guest-facing experience (hospitality, concierge, security, or
property management preferred). Ability to remain professional and
composed in high-pressure situations. Must be versatile in ability
to cover multiple FOH roles. Strong problem-solving and situational
awareness. Basic reporting and documentation skills. Schedule &
Work Environment Flexible availability, including evenings,
weekends, and holidays. Ability to stand and walk for extended
periods. Ability to work indoors and outdoors. Willingness to
travel between KWPMC properties as needed.
Keywords: KW Property Management LLC, Hollywood , Operational Support Specialist, Hospitality & Tourism , Miami, Florida
