Esme Hotel - Bellman
Company: Think Hospitality
Location: Miami Beach
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Overall Scope and
Responsibility: Assist guest upon arrival & departure time in a
courteous and professional manner. Provide detailed information to
guests regarding hotel services, hours of operation, local venues
and area events. Assist front office as assign. Essential Duties:
Retrieves guest items from cars, busses, vans and carts. Carries
and or loads luggage, boxes and packages onto bell cart to
transport items to guestrooms or meeting rooms (for groups) Escorts
guests to guestrooms, visually inspects room and telephone and
deficiencies such as TV remote etc and informs engineering
immediately. Points out room features and directory for reference,
familiarize guests with amenities. Offers ice to each arriving
guests upon delivery of luggage. Listens and responds to guest
inquiries using a positive and clear voice. Answers questions and
offers assistance. Provides directions to nearby attractions.
Initiates requests to taxi cab companies upon guest requests.
Places newspapers in bags and delivers them to guest rooms. Runs
errands for guests, off property such as purchase or pick up of
items. Delivers faxes, packages, mail etc to guestrooms. Maintains
and posts hotel reader boards and public area signage. Cleans and
polishes bell carts and other equipment used in the department.
Maintains a guest log sheet daily. Answers bell desk phone and
provides information as needed. Reads and matches luggage tags,
writes claim tickets and detaches portion to give to guest. Ensure
Hotel entrance and Lobby area are clean and presentable at all
times. Job Knowledge, Skills, & Abilities Excellent interpersonal
and problem resolutions skills. Excellent communication and
organization skills Walking and standing for long periods of time
Must be able to lift up to 75lbs. Minimum of one year of customer
service experience Fluency in job related English both verbal and
non-verbal. . No job description for any position can possibly
include all duties which may be requested by guests or required by
the needs of the hotel. Listed above is a summary of the major
responsibilities for this position. Job Duties, tasks, schedules
and requirements may be changed at any time. The receipt of a job
description does not imply nor create a promise of employment, nor
an employment contract of any kind.
Keywords: Think Hospitality, Hollywood , Esme Hotel - Bellman, Hospitality & Tourism , Miami Beach, Florida
