Customer Service Representative
Company: iQor
Location: Miramar
Posted on: August 1, 2022
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Job Description:
Job Description About the Job iQor is looking for strong Upsell
Representatives to support the industry leader in mobile insurance,
technology, and support. We are hiring a team of Inbound Care / Up
Sales Representatives will be handling inbound calls from existing
and prospective customers. Representatives on this team will use
available tools, skills, and resources to answer questions
regarding coverage, troubleshoot and resolve customer issues ALONG
WITH using every contact opportunity to upsell applicable products
and services. The goal to ensure every call provides our customers
with an exceptional experience and educates them on additional
options available to them. Specific performance goals will be set
for this team and will include individual attendance, productivity,
survey/quality, and sales close rates based on call types handled.
Earn up to $19/hr. following the 2-week training period . For this
position, pay begins at $16/hr . $3/Hr. shift differential for
evening (after 7pm) and weekend hours (Sat & Sun) monthly
incentive, performance recognition and pay increase potential based
on attendance and performance. Schedule Training scheduled: First
two weeks of training 9:00am-6:00pm M-F and last two weeks 1pm-10pm
Production Schedule will be as follows: Must be able to work
evenings and one weekend day 2pm-9pm, 1pm-10pm, 2pm-11pm examples
Responsibilities -- Primarily responsible for handling inbound
customer inquiries regarding lost or damaged devices.
Representatives will review customer account, plan / coverage and
work with tools and resources to process device returns, upgrades
and resolve customer issues. -- Representatives will use skills and
positioning of benefits to engage and educate customers on the
technology / device they have and promote device upgrades,
protection, and tech support solutions -- Representatives will be
expected to use professional sales approach on each call, greeting
each customer with enthusiasm and confidence -- Representatives
must strive to meet or exceed contact center Efficiency, Sales &
Quality metrics while providing a professional and consistent
customer experience. -- Representatives must demonstrate active
listening skills and the ability to be assertive in position
product/service benefits with a goal of engaging the Customer,
identifying the need and providing a solution that includes selling
upgrades &/or additional services. -- Must be motivated and
able to work in a team environment. Able to work with your team
members to meet individual and team level sales performance,
quality, and productivity expectations. -- Can be counted on --- Is
reliable and self-motivated in managing call efficiencies. -- Work
to drive first call resolution and take true ownership of customer
needs and issues. -- Deliver amazing customer service by connecting
with your customer and demonstrating a caring and empathetic
approach during each engagement. Requirements -- Contact center or
retail experience in Service and or sales environment. NOTE:
Inbound or Outbound sales experience a PLUS -- Must be goal
oriented, assertive/competitive mindset and ready to overcome
obstacles to meet and exceed goals Demonstrate strong
problem-solving / Sales skills. Must be able to engage a customer
and overcome objections with confidence. -- Self-motivated and able
to adapt and comprehend changes in business processes or
procedures. -- Detail oriented --- Bring a thoughtful approach to
maintaining data accuracy and performance standards. -- Open and
receptive to coaching --- Able to take feedback and implement
coached behaviors in an effort to improve performance results. --
Physical attendance is key to success and necessary to meet
objectives. -- A criminal background check and drug test will be
conducted. -- Other duties or skills may be assigned based on
Program needs Education Requirement -- Minimally --- High School
Graduate/GED equivalent / Additional education a plus Physical
Requirements Ability To: -- Speak and sit for extended periods of
time. -- Stand and walk or otherwise traverse occasionally to be
accessible to the production floor. -- Exert at up to 10 lbs. of
force to push, pull or otherwise move objects. -- Have close visual
acuity to perform activities such as: preparing and analyzing data
and/or documents; and/or viewing a computer terminal. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or status as a qualified individual with a
disability or protected veteran. About iQor iQor is a managed
services provider of customer engagement and technology-enabled BPO
solutions. With 35,000 employees in 9 countries, we partner with
many of the world's best-known brands to deliver aftermarket
product and customer support solutions that span the consumer value
chain, from customer care and receivables management to product
diagnostics and repair services.Our award-winning technology,
logistics, and analytics platforms enable us to measure, monitor,
and analyze brand interactions, improve business processes, and
find operational efficiencies that lead to superior outcomes for
our partners across the customer and product life cycles. Company
Description We---re excited you---ve considered to Be More with
iQor. We---ll help you reach, stretch and realize your potential.
Grow More with your own customized career path. Learn More with
award-winning training. Earn More with industry-leading
compensation. And Care More in a culture that treats you like
family and gives back to your community. A world of opportunity is
waiting. Let---s get started
Keywords: iQor, Hollywood , Customer Service Representative, Hospitality & Tourism , Miramar, Florida
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