Customer Service Representative
Company: Labcorp
Location: Hollywood
Posted on: May 7, 2022
|
|
Job Description:
LabCorp is seeking a Customer Service Support Representative to
join our team in Hollywood FL. This position will work with
physician offices, hospital laboratories, patients and internal
customers to ensure that all client needs are addressed accurately
and efficiently. The Customer Service Support Representative will
provide product education and handle a wide variety of questions
while ensuring a world-class customer experience. The ideal
candidate will be passionate about Customer Service and motivated
to work with a customer centric team in an innovative company. The
shift for the position will be Monday-Friday 10:30 am - 7:00 pm EST
with rotating weekends. Job Duties/Responsibilities Act a liaison
between LabCorp, the customer base and patients Resolve routine
customer requests with products or services via inbound, outbound
calls, or the Internet Speak with customers in a courteous,
friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and
understanding of the solution Provide additional customer education
and information as needed Qualify and establish inbound new
customers requesting LabCorp's products and services Work in
multiple databases to research complex issues and questions Notify
clients of test results in a timely and accurate manner Review test
forms for accuracy and report any discrepancies Participate in
activities designed to improve customer satisfaction and business
performance Perform administrative support for medical record
management, CRM data maintenance, and internal records to assure
HIPAA compliance If you're looking for a career that offers
opportunities for growth, continual development, professional
challenge and the chance to make a real difference, apply today! If
you're looking for a career that offers opportunities for growth,
continual development, professional challenge and the chance to
make a real difference, apply today! Requires a High School Diploma
or equivalent w/1-3 years of applicable experience Associate's or
Bachelor's degree preferred Previous experience in a customer
service role Experience working in a contact center/call center
environment is preferred Prior healthcare industry, such as a
physician's office or a hospital highly is a plus Knowledge of
Microsoft Office suite is required Experience with Salesforce.com
and/or Laboratory Information Systems is preferred Strong verbal
and written communication skills and excellent ability to listen
and respond Must be courteous with strong customer service
orientation Excellent multitasking abilities required Strong
flexibility and the ability to manage and adapt to changing
priorities quickly Bilingual in English and Spanish highly
desirable Labcorp is proud to be an Equal Opportunity Employer: As
an EOE/AA employer, the organization will not discriminate in its
employment practices due to an applicant's race, age, color,
religion, sex, national origin, sexual orientation, gender
identity, disability or veteran status. For more information about
how we collect and store your personal data, please see our - -
Keywords: Labcorp, Hollywood , Customer Service Representative, Hospitality & Tourism , Hollywood, Florida
Click
here to apply!
|