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National Concierge Team Member

Company: Air Pros
Location: Hollywood
Posted on: February 15, 2021

Job Description:

Air Pros is looking for a goal-oriented National Concierge Representative to join our Team!Your main goal is to keep customers 100% satisfied at all times!Role and Responsibilities Include:* Follow up and resolve customer complaints received through different channels* Maintaining Company BBB account* Documenting process in both internal systems and various online platforms* Manage large amounts of inbound and outbound calls * Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives* Build sustainable relationships and engage customers by taking the extra mile* Frequently attend educational seminars to improve knowledge and performance level* Meet personal/team qualitative and quantitative targetsSkills* Previous experience in a customer support role* Strong phone and verbal communication skills along with active listening* Familiarity with CRM systems and practices* Customer focus and adaptability to different personality types* Ability to multi-task, set priorities and manage time effectively* High school degree* Bilingual preferredMust be able to pass pre hire background check and drug screenPowered by JazzHRHFpxuE5ZDA

Keywords: Air Pros, Hollywood , National Concierge Team Member, Hospitality & Tourism , Hollywood, Florida

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