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Customer Service Representative (Bi-lingual Spanish)

Company: E2open
Location: Miramar
Posted on: September 2, 2020

Job Description:

E2open is seeking a Customer Service Representation for our INTTRA by E2open platform. This position will be located in our Miramar, FL office. This person will be primarily responsible for the day-to-day support of production applications in an e-commerce environment involving international ocean transportation with a focus on customer service. The person is also responsible for ensuring that E2open provides excellent customer service and support by understanding the customers' operating demands and how our product meets those demands with business solutions.Job Description:* Manage incoming calls, live chat, e-mail and service desk entries* Identify and assess customers' needs and inquires to achieve satisfaction* Ensure critical customer issues are addressed quickly and effectively* Monitor production error notifications* Manage problem escalation through to resolution* Research and troubleshoot EDI transactions* Internal and external communication of EDI transaction errors* Review and update knowledge base content as new knowledge is discovered* Ensure escalation and production support processes are followed* Act as the glue between our customers and our platform users* Additional duties as assignedJob Qualifications:* You are fluent in English and Spanish (both written and verbal)* You have 1-2 years' experience in a customer experience and/or call center environment; experience in carrier operations, supply chain operations, freight forwarder, or customs brokerage operations is a plus* You are assertive and hands on* Experience with Salesforce and EDI data standards is preferable; additional training will be provided* You possess bachelor's degree in Computer Science/Information Technology/Business or equivalent* Logical approach and excellent problem-solving skills* You have attention to detail and ability to troubleshoot and provide feedback and solutions* Proficient in MS Office applications* Must be able to work well both in a team environment and independently under minimal supervision* Ability and willingness to learn new technologySpecial Work Hours Requirement:* You are willing to work on shifts, weekends (1 Saturday per month), and some holidays

Keywords: E2open, Hollywood , Customer Service Representative (Bi-lingual Spanish), Hospitality & Tourism , Miramar, Florida

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