Director - National Casino
Company: Seminole Gaming
Location: Hollywood
Posted on: May 14, 2020
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Job Description:
Develops and maintains new business relationships to increase
awareness, drive trial, and build customer loyalty. Focuses on new
business creation from prior industry relationships and contacts
utilizing tools such as tele-marketing, direct mail, off-site
customer events, etc.-- --Essential Job FunctionsUtilize prior
casino industry experience to generate new and maintain premium
players for the property.Evaluate customers' casino activity to
provide corresponding incentives and use authorization to approve
comps and allowances (room, food, beverage, events tickets, free
play, Institutefare, or discounts).Will have responsibility in
developing property's customer base to increase customer
development efforts.Understand process for critical business
decisions and approvals regarding customer credit lines,
allowances, and comps.Manage casino patrons to profitable
levels.Work in conjunction with Casino Marketing, Marketing
Executives and on-property personnel to assist and facilitate
qualified in-house casino customers.Maintain highly confidential
casino customer information by enforcing the privacy of all guests
and limits requests for information about such guests in accordance
with company policiesResolve customer disputes and complaints to
the satisfaction of the customer and the company.Comply with local
laws, Title 31 and attend all mandatory compliance and training
sessions.Make recommendations on extending credit to casino
customers. Recommend credit settlements of customers' outstanding
balances based on ability to pay and promotional
considerationAssist in coordinating and negotiating collections,
Institutefares, settlements or allowances--Meet goals and
objectives for monthly casino revenueQualificationsHigh school
diploma or equivalent required.Five (5) to fifteen (15) years of
player development experience, with executive host or director
level experience.Must bring extensive existing player relationships
to position.
Keywords: Seminole Gaming, Hollywood , Director - National Casino, Hospitality & Tourism , Hollywood, Florida
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