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Director - National Casino

Company: Seminole Gaming
Location: Hollywood
Posted on: May 14, 2020

Job Description:

Develops and maintains new business relationships to increase awareness, drive trial, and build customer loyalty. Focuses on new business creation from prior industry relationships and contacts utilizing tools such as tele-marketing, direct mail, off-site customer events, etc.-- --Essential Job FunctionsUtilize prior casino industry experience to generate new and maintain premium players for the property.Evaluate customers' casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, free play, Institutefare, or discounts).Will have responsibility in developing property's customer base to increase customer development efforts.Understand process for critical business decisions and approvals regarding customer credit lines, allowances, and comps.Manage casino patrons to profitable levels.Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers.Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policiesResolve customer disputes and complaints to the satisfaction of the customer and the company.Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.Make recommendations on extending credit to casino customers. Recommend credit settlements of customers' outstanding balances based on ability to pay and promotional considerationAssist in coordinating and negotiating collections, Institutefares, settlements or allowances--Meet goals and objectives for monthly casino revenueQualificationsHigh school diploma or equivalent required.Five (5) to fifteen (15) years of player development experience, with executive host or director level experience.Must bring extensive existing player relationships to position.

Keywords: Seminole Gaming, Hollywood , Director - National Casino, Hospitality & Tourism , Hollywood, Florida

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