Medical Service Technician

Company: Vitas Healthcare
Location: Hollywood
Posted on: January 12, 2022

Job Description:

The Medical Service Technician (MST) is an entry level position whose primary responsibilities include: driving a box truck, delivery-pick up of home medical equipment, education to patients and/or caregivers. Work in a fast-paced team environment, excellent customer service and communication skills. Paid on-call work hours are required. This position requires the ability to work independently. Must adhere to Company, Federal, State and local regulations and compliance.

Equipment Operation

* Deliver, set-up, service and pick-up medical equipment and related supplies to/from patient's residence and skilled facilities.
* Provide instruction and education material to the patient/or caregiver(s) on the operation, cleaning, and maintenance of medical equipment.
* Obtain a return demonstration to ensure understanding.
* Transport, handle and route medical equipment according to VITAS Healthcare policies and procedures to comply with infection control, equipment maintenance, and safety.
* Represent VITAS Healthcare professionally at all times through care delivered and services provided to all clients.
* Function within federal, state, local, VITAS Healthcare and professional guidelines and regulations.
* Maintain the confidentiality of patients, families, colleagues and other sensitive situations within VITAS Healthcare.
* Perform scheduled preventative maintenance and non-scheduled maintenance of equipment.
* Strong knowledge in all home medical equipment and ability to train MST staff effectively in High Flow Therapy, Bi-PAP Therapy and Enteral Pumps.
* Complete performance safety checks on equipment at the time of delivery.
* Perform structural/environmental, safety, and patient assessments as related to equipment and participate with the IDT care plan.
* Computer literate for accurate tracking of equipment and daily performance.
* Ability to provide initial general training to newly hired MST.
* May clean and disinfect medical equipment as needed.

Warehouse Operation

* Clean/disinfect, test, and repair medical equipment and maintain accurate records and documentation in accordance with VITAS Healthcare policies and procedures.
* Receive, identify and label medical equipment.
* Maintain proper storage of equipment.
* Maintain equipment and supply inventory.
* Coordinate equipment, supply inventory levels, and communicate with Home Medical Equipment (HME) staff.
* Maintain oxygen refill files.
* Perform warehouse cleaning and overall maintenance.

Safety

* Practice safe and proper body mechanics relative to transporting, lifting and set-up of medical equipment.
* Adhere to all safety and security policy and procedures.
* Wear Safety-toed shoes as provided by VITAS Healthcare.

Vehicle Operation

* Operate vehicles according to VITAS Healthcare policies and procedures to assure compliance with OSHA, NFPA, FDA and DOT regulations.
* Operate vehicles in a safe, responsible and defensive manner.
* Responsible for the cleaning and service notice of vehicles.
* Load and unload equipment safely to assure no damage or injury.

Communication

* Present equipment education to a level of understanding by patients/families.
* Report equipment/patient issues to immediate Supervisor.
* Maintain accurate records in accordance with VITAS Healthcare policies and procedures, i.e., patient equipment delivery/pick-up/service forms, vehicle reports, manifests, and patient needs.
* May assists less experienced MSTs by providing guidance and counseling on job duties and responsibilities.

Professional Development

* Attend and participate in related Company meetings and/or committees.
* Completion of all required training during first year of employment as outlined in Career Pathway.

Other

* Perform on-call work as required.
* Maintain positive work relations with staff members
* Provide internal HME Staff with training on home medical equipment.
* Demonstrate courteous behavior and be responsive to patients/families and other members of VITAS Healthcare and the public.
* Perform other job duties as requested.
* Maintain a neat and professional appearance.
* Adhere to all VITAS Healthcare policies and procedures.

QUALIFICATIONS

* Experience with the operation and repair of durable medical equipment preferred.
* Current driver's license in applicable state.
* Ability to lift 100 pounds when required.
* Highly Organized
* Strong Administrative Skills
* PC Competent
* Able to work with hand-held scanning device.
* Work unsupervised in field exercising discretion and independent judgment.

EDUCATION

* High school diploma or equivalent.

SPECIAL INSTRUCTIONS TO CANDIDATES

* EOE/AA M/F/D/V

Keywords: Vitas Healthcare, Hollywood , Medical Service Technician, Healthcare , Hollywood, Florida