Program Manager - Stroke Program Service Line - Neuroscience Administration - FT-Days - MRH
Company: Memorial Healthcare System
Location: Hollywood
Posted on: September 29, 2024
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Job Description:
Location:Hollywood, FloridaAt Memorial, we are dedicated to
improving the health, well-being and, most of all, quality of life
for the people entrusted to our care. An unwavering commitment to
our service vision is what makes the difference. It is the
foundation of The Memorial Experience.Summary:The system wide
Program Manager is an expert nurse who utilizes a collaborative and
multidisciplinary approach for the organization of services and
processes necessary for the delivery of high-quality care
standardized across Memorial Healthcare System (MHS). The system
wide Program Manager plays a fundamental role in the development,
implementation, and evaluation of the service
line.Responsibilities:Communicates plan of care to patient and
family and solicits concerns, questions, and issues for resolution.
Follows-up with patient, hospital care team and other providers to
discuss the patient's response to treatment.Chairs relevant program
committees to ensure dissemination of information and to support
continuous quality and process improvement.Remains current in
related field to ensure that the service line program is
consistently incorporating the most current evidence-based
practices for the delivery of patient care. Coordinates the
development, implementation, review, and revision of program
standards, policies, procedures, order sets and protocols to
improve quality of care and for program development.Develops,
implements, and maintains quality improvement activities for the
service line programs including outcomes and efficiency analysis,
preparing benchmark data reports, hospital registry system reports,
and other registries throughout the region and state. Maintains
quality data with the goal of achieving clinical excellence and
program certification.Assists in the oversight of the service
line's grants and research activity, as applicable. Remains current
as it relates to research to ensure that the program is
consistently incorporating the most current evidence-based practice
for delivering patient care.Interfaces with leadership of key
departments at different sites and the program Medical Director(s).
Consults with members of the care team to ensure effective and
efficient patient care delivery and achievement of desired patient
outcomes. Monitors service line performance, as well as national
trends and data to identify opportunities for strategic program
goals and components/services.Serves as an educator in community
activities and participates in the program's marketing and growth
strategies.Responsible for providing the oversight, direction,
coordination and care of patients from admission to discharge.
Serves as a resource and educator to healthcare team members,
patients, families, and community organizations. Coordinates and
develops community programs, community offerings, and education
activities for the clinical staff.Participates in strategic
planning to establish operational goals and objectives in alignment
with MHS and if program manager for stroke goals, must also be
aligned with the American Heart and Stroke Association, The Joint
Commission for Accreditation (TJC) / Det Norske Veritas (DNV), CMS
and other state and federally mandated regulatory agency
guidelines, as appropriate.Competencies:ACCOUNTABILITY, CLINICAL
POLICIES AND STANDARDS, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION,
EFFECTIVE PRESENTATIONS, EVIDENCE-BASED PRACTICE, KNOWLEDGE OF
DISEASE PROCESS, PATIENT AND FAMILY CENTERED CARE, PATIENT SAFETY -
NURSING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOREducation and
Certification Requirements:Bachelors: Nursing (Required)BLS
American Heart E-Card (BLS AHA ECARD) - American Heart Association
(AMERICAN HEART), BLS Cert American Heart_non ecard (BLS AHA) -
American Heart Association (AMERICAN HEART), BLS Certification
Grace (BLS GRACE) - Employee Grace Period for Essential Credential
(GRACE), BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS),
Registered Nurse Compact License (RN LICENSE COMPACT) - Compact RN
Multistate, Registered Nurse License (RN LICENSE) - State of
Florida (FL)Additional Job Information:Complexity of Work: Requires
critical thinking skills, decisive judgment, and the ability to
work with minimal supervision. Requires excellent leadership skill
with the ability to interact well across departments and throughout
the healthcare system. Requires excellent program management skills
to effectively provide broad clinical and quality oversight. Must
be able to work in a stressful environment and take appropriate
action. Ability to work flexible hours.Required Work Experience:
Five (5) years of clinical or quality management
experience.Equivalent work experience may substitute for education
requirement. Equivalency for degree: Associate degree plus seven
(7) years of clinical or quality management experience.Other
Information: Experience in program development and coordination
within a complex healthcare organization. Evidence of ability to
develop formalized education plans for patients and staff. Polished
presentation skills; ability to present to large audiences in
various professional forums. Excellent interpersonal communication,
problem solving, and conflict resolution skills. Able to function
with a high degree of independence while actively collaborating
with members of the team. Experience with data management systems
and analytics for continuous process improvement preferred.
Doctorate in Nursing (DNP), Master's in Nursing (MSN), Certified
Critical Registered Nurse (CCRN), Certified Neuroscience Registered
Nurse (CNRN), Certified Emergency Nurse (CEN), and Stroke Care
Registered Nurse (SCRN) are all preferred, but not required. If
certified, must maintain certification in field of
specialty.Additional Education Info: Masters in Nursing (MSN)
PreferredWorking Conditions and Physical Requirements:
Keywords: Memorial Healthcare System, Hollywood , Program Manager - Stroke Program Service Line - Neuroscience Administration - FT-Days - MRH, Executive , Hollywood, Florida
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