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Quality Management Specialist, Full Time-Days, MRH: Neuroscience Administration

Company: Memorial Healthcare System
Location: Hollywood
Posted on: January 5, 2022

Job Description:

Summary:The Quality Improvement Specialist will support the Quality Management Leadership and the Organization in the development, implementation, and evaluation of the hospital's overall Quality Improvement (QI), Regulatory and Patient Safety Program.Detailed responsibilities:Works with the Chief Medical Officer and Medical Staff Department Chairpersons on Peer Review activities and prepares QI reports for Medical Department Meetings. Facilitates Medical Staff Peer Review and all activities related to Departmental and Multidisciplinary Peer Review as assigned.Assists in the collection, coordination, formation, implementation, benchmarking and reporting of key performance indicators. Also assists with and any other meetings, registries or databases as necessary and as assigned.Performs comprehensive, concurrent, and retrospective clinical reviews and abstractions as assigned.Utilizes and interprets information obtained from MHS Quality Improvement Technology Platforms as well as external quality data platforms to obtain quality data for benchmarking as assigned.Serves as a resource person to the Medical Staff, Nursing and Ancillary Departments and performs validation audits/rounds and education as needed to assess regulatory/standard compliance as assigned.Investigates incident reports, patient complaints, patient care issues; acts as a resource on quality issues and contributes to problem solving of identified quality/risk issues as assigned.Effectively hosts and or participates in live or virtual meetings utilizing virtual meeting platforms on-site or from a remote location as needed and as assigned.Competencies and skills:Essential:STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.DATA MINING, ANALYSIS & REPORTING: Collects, compiles and conducts mining and analysis of data for defined purpose.ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.TEAM WORK: Contributes to fullest potential to achieve team goals.EFFECTIVE PRESENTATIONS: Develops and delivers presentations using effective facilitation techniques and audio visual materials.HEALTHCARE REGULATORY ENVIRONMENT: Applies knowledge and understanding of legislation and regulatory bodies to healthcare practices.CLINICAL POLICIES AND STANDARDS: Applies knowledge of clinical standards, policies, and procedures relevant to function and organization.Education:Essential:Accredited ProgramEducation specialization:Essential:NursingCredentials:Essential:Registered Nurse LicenseEducation equivalent experience:Essential:Accredited Nursing Program DegreeOther information:Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment with competing priorities. Proficient in Microsoft Office, including Outlook, Word, Power Point, Excel; Statistical Graphs; Remote Video Conferencing. Excellent written, verbal, interpersonal, and public speaking skills through both live and virtual platforms.Required Work Experience: Minimum three years of hospital nursing experience.Organizational Profile:Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida's largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:Medical and Surgical ServicesEmergency Room and Level I Trauma CenterMemorial Cancer InstituteMemorial Cardiac and Vascular InstituteMemorial Neuroscience InstituteThe Family BirthplaceWomen's ServicesWasie Neonatal Intensive Care UnitWe are also home to a team of dedicated professionals, all of whom deliver nationally recognized, award-winning care. Memorial Regional Hospital has received Press Ganey's Guardian of Excellence Award for Patient Satisfaction (Inpatient Behavioral Health) for three consecutive years, has been recognized by Truven Health Analytics as one of the nation's 50 Top Cardiovascular Hospitals, and for the last seven years has received the Gold Plus Achievement Award from the American Stroke Association.Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Keywords: Memorial Healthcare System, Hollywood , Quality Management Specialist, Full Time-Days, MRH: Neuroscience Administration, Executive , Hollywood, Florida

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