ROOM SERVICE - ASST MANAGER
Company: Seminole Gaming
Posted on: November 22, 2021
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard
Rock Hotel & Casino Hollywood is the flagship casino resort of Hard
Rock International, owned by the Seminole Tribe of Florida. This
world-renowned entertainment, gaming and hospitality destination
unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings
include 638 upscale guestrooms in the first-ever Guitar Hotel, 168
luxury guestrooms and unique swim-up suites in the adjacent Oasis
Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly
redesigned guestrooms in Hard Rock Hotel for a combined room count
of 1,271 throughout the resort. Additional amenities include the
lush, "Bora Bora" style lagoon with private cabanas and butler
service; a 42,000 square-foot Rock Spa - & Salon; a 13.5-acre
recreational water experience for swimming, kayaking and paddle
boarding; 19 dining outlets and 20 bars and lounges; an expansive
gaming floor with 3,100 slots, 195 table games and a 45-table poker
room; 120,000 square feet of premier meeting and convention space
including a 38,000 square-foot, carpeted exhibition hall; and a
26,000 square-foot retail promenade. The highly anticipated Hard
Rock Live entertainment venue with a 7,000-person capacity, will
showcase A-list entertainers, comedy acts, Broadway performances,
sporting events and live broadcast productions. The integrated
resort is located on 87 acres of the Hollywood Seminole Reservation
along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort
Lauderdale/Hollywood International Airport and 30 minutes from
downtown Miami and Miami International Airport. For more
information, visit us online at www.seminolehardrockhollywood.com,
call 800-937-0010 or follow us: Facebook:
SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram:
@HardRockHolly. Responsibilities: Under the direction of the Room
Service Manager and Director of Restaurants assists in ensuring the
efficient and effective operation of the Room Service Department
and ensuring a positive guest experience.
Essential Duties and Responsibilities: Exhibit conduct in
accordance with all Gaming Commission Regulations and Seminole
Tribe of Florida departmental policies and procedures.
Ensure service is carried out in accordance with established policy
and that staff maintains the highest levels of guest service.
Assist Manager the department in the achievement of financial and
operational targets via effective policy and procedural development
and appropriate team member training activities.
Liaise with Chef and Sous Chef(s) regarding the operation of the
kitchen including making suggestions for improvement to the menu as
Clearly demonstrate to guests and team members a commitment to
service excellence through the effective implementation and
delivery of the 5F's Standards at all times.
Foster a winning, solution-oriented work environment, motivating
and engaging team members to continuously deliver the best possible
service to our guests.
Work with Manager in reviewing the performance of team members and
assist in administering the performance review process and where
required performance management.
Assist in the selection, training and development of all team
members to ensure timely recruitment and career growth.
Assist the manager in achieving financial KPIs relating to gross
revenue, costs of goods sold, team member costs and other operating
costs in line with budget.
Accurate forecasting of business activity and associated costs.
Assist in the areas of controlling labor cost, cost of sales, daily
hours/productivity oversight, maintaining appropriate staffing
levels and monthly profit and loss.
Assist in developing and implementing standard operating procedures
for the department. Work in partnership with Training and
Development to ensure quality and consistency of service and
Resolve guest service queries and concerns with diplomacy and
Assist in monitoring, evaluating and modifying the quality and
consistency of service and product delivery to continuously meet
and improve service standards, ensuring alignment with the overall
strategic and operating plans for the business.
Ensure that cash handling procedures are adhered to; all shift
takings are recorded and investigate variances and discrepancies as
Ensure activities comply with relevant statutory and regulatory
requirements, legal demands and professional and ethical
Conduct personal behavior and select, train, coach, counsel,
appraise and retain direct reports who consistently perform actions
and behaviors that reinforce the Company's Mission and Values of
Communication, Integrity, Fun, Respect, Accountability, Passion and
Develop department members' knowledge and skills through education,
training, coaching, corrective counseling, etc.
Demonstrate a commitment to ensuring responsible gaming and
responsible alcohol service by discreetly notifying appropriate
management of concerns and observations.
Ensure prompt and discreet notification to appropriate management
and/or the Ethics Hotline of any observation of illegal acts or
internal ethics violations.
Perform other duties as assigned.
Qualifications: High School Diploma or equivalent required and two
(2) years of Room Service or Restaurant experience or an equivalent
combination of education and experience. One year supervisory
experience in a restaurant environment required. Bachelors in
Restaurant Management or related field is preferred. Basic wine
Additional Requirements: Ability to deliver a service level which
creates an atmosphere that makes our guests want to return, giving
each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment
of position responsibilities in an effort to play a role in the
achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing
personality, while being able to project a professional
Ability to work flexible schedules, including nights, weekends and
holidays is required.
Must possess excellent multi-tasking and time management skills,
along with the ability to forecast the time management needs of
Strong communication, organizational, interpersonal, problem
solving and guest relations skills.
Demonstrated ability in planning and resourcing people and
products, performance management and controlling labor costs and
Demonstrated ability in developing productive relationships and
managing and driving change.
Ability to meet internal and external guest needs and to
communicate expected standards of service.
Ability to lead and mentor a team.
Work Environment: While performing the duties of this job, the
employee is frequently required to stand; walk; use hands to
finger, handle, or feel; reach with hands and arms, talk or hear;
and taste or smell. The employee must frequently lift and/or move
up to 50 pounds. Specific vision abilities required by this job
include close, distance, color, and peripheral vision, depth
perception and ability to adjust focus.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and
noisy. May be exposed to casino related environmental factors
including, but not limited to, second hand smoke, excessive noise
and constant exposure to general public.
Must be able to communicate effectively with guests in English,
specific to position duties and responsibilities.
Closing: The Tribal Council gives preference in all of its
employment practices to Native Americans. First preference in
hiring, training, promoting and in all other aspects of employment
is given to members of the Seminole Tribe who meet the job
requirements. Second preference is given to members of other
federally recognized Native American Tribes who meet the job
requirements. As part of Seminole Gaming's employment process,
final candidates will be required to obtain gaming licensure by
completing a background check with Seminole Gaming Compliance and
Regulations, prior to an offer being extended. These background
checks may include, but are not limited to: Credit Check
Criminal Background Check
While this is intended to be an accurate reflection of the current
job, management reserves the right to revise the current job or to
require that other or different tasks be performed when
circumstances change, (e.g. emergencies, changes in personnel,
workload, rush jobs or technical developments).
Keywords: Seminole Gaming, Hollywood , ROOM SERVICE - ASST MANAGER, Executive , Hollywood, Florida
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