Analytics Manager

Company: Inktel Contact Center Solutions
Location: Miramar
Posted on: September 11, 2020

Job Description:

Analytics at Inktel plays a key role driving business strategy through data driven modeling, insights, analysis and automation.--Leveraging a robust database of client information, purchase history, digital marketing tracking, we are consistently improving the client experience and driving our business forward.--Our team of analysts are all data savvy individuals that share a common goal to answer Inktel's toughest questions weaving together quantitative and qualitative information into a holistic story.----------------Your role at Inktel: The Analytics Manager plays a critical role in answering some of Inktel's most difficult questions related to the performance of the business.--They are a catalyst in identifying insights that explain the what happened and why, in regards to the business holistically across North America.------You are responsible for answering complex questions by leveraging client purchase data, digital data, and competitive insights.--The ideal candidate has outstanding analytics skills, strong business acumen in both the retail and online spaces, excellent interpersonal abilities, and a passion for analysis.--The role reports to the Director of Workforce Management.--Qualifications:6+ years in an analytics roleStrong SQL programming skillsExceptional problem solving and analysis skillsExperience in Call Center, Digital and/or Retail experience a plusExperience with web analytics tools such as omniture site catalyst a plusExperience with Right Now a plusAbility to manage several projects simultaneously and prioritize appropriatelyStrong interpersonal skills to collaborate with our Clients and cross-functional teamsStrong written and verbal communication skills with the ability to communicate findings to all levels of the organizationResponsibilities:Work with stakeholders to formulate and support business performance analysis, identifying key deliverables and translating those into business solutionsTransform business questions into fact-based analyses in a way that tells a story, delivering clear insights and actionable recommendationsServe as a strategic thought partner as Inktel's business and the BPO Industry continues to evolve.Leverage data analysis to influence Inktel's strategies through actionable insights and clear stories.--Build analytics models to provide insight into the impact of key initiatives.Complete post initiative launch hindsights, identify opportunities for optimization.Improve current analytics communications, reports, dashboards through automations, improved insights and visualizations.Stay current on trends and best practices in retail & analyticsDemonstrate our Inktel values of Passion for People, Service, Tenacity, Responsibility, Integrity, Versatility and Entrepreneurship----Salary & Benefits:The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Keywords: Inktel Contact Center Solutions, Hollywood , Analytics Manager, Executive , Miramar, Florida