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Property Manager

Company: FirstService Residential
Location: Hollywood
Posted on: March 26, 2020

Job Description:

Onsite Property Manager:

Perform functions to manage, direct and provide leadership to an assigned property and book of business. Ensure property is maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.

Essential Duties & Responsibilities



  • Provide management and leadership to assigned property and book of business. Collaborate with


    Regional Director to develop goals and communicate established goals. Ensure the goals and needs of the

    property, company and its customers are consistently met.



    • Manage the functions of a team within a property while maintaining standards of excellence for


      processes, methods and personnel. Manage the process improvement and quality control of the property

      and ensure quality resident service is delivered. Assign and review the work of staff, ensure deadlines are

      met in a timely manner and prioritize and delegate workload as necessary. Align resources to work

      assignments and processes to meet business requirements. Provide leadership and direction and assist in

      the investigation and resolution of internal and external problems and concerns.



      • Partner with Regional Director, Board of Directors and internal departments to develop and lead the


        introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality

        service is delivered, that Board expectations are met and to assist in prompt response and resolution to

        questions/problems. Establish and maintain a positive relationship with homeowners, Board of Directors

        and internal departments to ensure a high level of resident service and achievement of company and

        property goals and objectives.



        • Maintain knowledge and understanding of the contract between the association and FirstService


          Residential. Ensure all contractual obligations are being met.



          • Initiate contact with new resident representatives to coordinate the move-in process. Conduct an


            introduction and orientation to the management staff and building, reviews available services, and explain

            the communities' rules and regulations.



            • Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in


              order to improve the property. Process and manage violations and close them out regularly.



              • Process architectural control applications and close them out in a timely manner.
              • Oversee all construction projects and ensure property maintenance/improvement and other related


                projects are completed on time and within budget. Maintain open communication and provide timely

                action updates to the Board and residents.



                • Create, maintain and upload a wide variety of information in FSRConnect including but not limited to


                  work orders, signed meeting minutes and Monthly Management Report. Fulfill all company Connect

                  compliance expectations throughout the year.



                  • Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing


                    levels. Provide direction to staff and assist in the investigation and resolution of problems. Recommend

                    personnel actions, promotions, transfers, terminations, or disciplinary measures. Manage the Performance

                    Evaluation process of assigned unit and provide leadership, counseling and coaching to associates.

                    Maintain harmonious associate/employer relations.

                    Page 2

                    Essential Duties & Responsibilities (Cont.)



                    • Oversee training and cross training programs and ensure all direct and indirect associates are aware of and


                      comply with company, government and customer regulations, policies, work procedures, instructions and

                      deadlines. Participate in training programs and webinars as required.



                      • Observe safety standards and participates in the Company's efforts to provide a safe work environment.


                        Conduct periodic safety meetings and ensure staff is trained and educated on safety procedures. Adhere to

                        and maintain established Hurricane procedures.



                        • Address Worker Compensation incidents according to company policy.
                        • Maintain calendar of meetings and events and initiate and /or attend a wide range of internal and external


                          meetings. Prepare and conduct a wide range of presentations as needed.



                          • Provide financial support with a wide range of functions. Review financial statements and report


                            variances; submit invoices to CAS in a timely manner and review invoices/checks for accuracy before

                            presenting to the BODs.



                            • Recommend and manage the budget for the functional area of responsibility. Monitor expenses, initiate


                              cost reduction programs and negotiate prices with vendors. Ensure property expenses are maintained

                              within budget.



                              • Monitor vendor contracts regularly, submit renewal/cancellation notices, manage contract renewals


                                professionally and advise Regional Director of any upcoming insurance renewals or lapse in coverage.



                                • Prepare bid comparison analysis and prepare and uses the Request for Proposal for bid solicitation.
                                • Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct


                                  training of staff when new procedures are required to comply with changes.



                                  • Update Association communications and ensure current information is displayed on the association


                                    boards and website. Prepare association newsletter and/or other communication with owners and residents

                                    as required.



                                    • Participate in the development of Standard Operating Procedures and maintain existing procedures.


                                      Review processes and ensure they are in compliance with current statute. Manage the communication and

                                      compliance of SOPs within teams, managers and internal and external customers.



                                      • Prepare, maintain and submit a wide range of reports, contract lists, presentations, documents and


                                        manuals as required.



                                        • Maintain accurate records, files and communications pertinent to the Association and maintain up to date


                                          equipment maintenance logs and emergency shut off procedures book.

                                          Additional Duties & Responsibilities



                                          • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
                                          • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify


                                            supervision of unusual equipment or operating problems and the need for additional material and

                                            supplies.



                                            • May participate in any variety of meetings and work groups to integrate activities, communicate issues,


                                              obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new

                                              developments, requirements, policies, and regulatory guidelines.



                                              • Ensure all safety precautions are followed while performing the work.
                                              • Follow all policies and Standard Operating Procedures as instructed by Management.
                                              • Perform any range of special projects, tasks and other related duties as assigned.


                                                Supervisory Responsibility

                                                Directly or indirectly supervise associates within the assigned property.

                                                & Experience

                                                Bachelor's Degree in Business or related field from an accredited college or university, and three years experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must be certified and licensed by the State of Florida for Community Association

                                                Management (CAM).

                                                Knowledge, Skills & Proficiencies

                                                Knowledge and ability to apply Florida Statutes and Community's documents.

                                                Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for

                                                capital improvements

                                                Excellent organization, motivation, leadership, management, and interpersonal skills.

                                                Critical thinking, complex problem solving, judgment and decision-making ability.

                                                Ability to apply a comprehensive knowledge of the particular field of specialization to the completion of

                                                difficult assignments.

                                                Excellent customer service skills

                                                Onsite Property Manager:

                                                Perform functions to manage, direct and provide leadership to an assigned property and book of business. Ensure property is maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.

                                                Essential Duties & Responsibilities



                                                • Provide management and leadership to assigned property and book of business. Collaborate with


                                                  Regional Director to develop goals and communicate established goals. Ensure the goals and needs of the

                                                  property, company and its customers are consistently met.



                                                  • Manage the functions of a team within a property while maintaining standards of excellence for


                                                    processes, methods and personnel. Manage the process improvement and quality control of the property

                                                    and ensure quality resident service is delivered. Assign and review the work of staff, ensure deadlines are

                                                    met in a timely manner and prioritize and delegate workload as necessary. Align resources to work

                                                    assignments and processes to meet business requirements. Provide leadership and direction and assist in

                                                    the investigation and resolution of internal and external problems and concerns.



                                                    • Partner with Regional Director, Board of Directors and internal departments to develop and lead the


                                                      introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality

                                                      service is delivered, that Board expectations are met and to assist in prompt response and resolution to

                                                      questions/problems. Establish and maintain a positive relationship with homeowners, Board of Directors

                                                      and internal departments to ensure a high level of resident service and achievement of company and

                                                      property goals and objectives.



                                                      • Maintain knowledge and understanding of the contract between the association and FirstService


                                                        Residential. Ensure all contractual obligations are being met.



                                                        • Initiate contact with new resident representatives to coordinate the move-in process. Conduct an


                                                          introduction and orientation to the management staff and building, reviews available services, and explain

                                                          the communities' rules and regulations.



                                                          • Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in


                                                            order to improve the property. Process and manage violations and close them out regularly.



                                                            • Process architectural control applications and close them out in a timely manner.
                                                            • Oversee all construction projects and ensure property maintenance/improvement and other related


                                                              projects are completed on time and within budget. Maintain open communication and provide timely

                                                              action updates to the Board and residents.



                                                              • Create, maintain and upload a wide variety of information in FSRConnect including but not limited to


                                                                work orders, signed meeting minutes and Monthly Management Report. Fulfill all company Connect

                                                                compliance expectations throughout the year.



                                                                • Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing


                                                                  levels. Provide direction to staff and assist in the investigation and resolution of problems. Recommend

                                                                  personnel actions, promotions, transfers, terminations, or disciplinary measures. Manage the Performance

                                                                  Evaluation process of assigned unit and provide leadership, counseling and coaching to associates.

                                                                  Maintain harmonious associate/employer relations.

                                                                  Page 2

                                                                  Essential Duties & Responsibilities (Cont.)



                                                                  • Oversee training and cross training programs and ensure all direct and indirect associates are aware of and


                                                                    comply with company, government and customer regulations, policies, work procedures, instructions and

                                                                    deadlines. Participate in training programs and webinars as required.



                                                                    • Observe safety standards and participates in the Company's efforts to provide a safe work environment.


                                                                      Conduct periodic safety meetings and ensure staff is trained and educated on safety procedures. Adhere to

                                                                      and maintain established Hurricane procedures.



                                                                      • Address Worker Compensation incidents according to company policy.
                                                                      • Maintain calendar of meetings and events and initiate and /or attend a wide range of internal and external


                                                                        meetings. Prepare and conduct a wide range of presentations as needed.



                                                                        • Provide financial support with a wide range of functions. Review financial statements and report


                                                                          variances; submit invoices to CAS in a timely manner and review invoices/checks for accuracy before

                                                                          presenting to the BODs.



                                                                          • Recommend and manage the budget for the functional area of responsibility. Monitor expenses, initiate


                                                                            cost reduction programs and negotiate prices with vendors. Ensure property expenses are maintained

                                                                            within budget.



                                                                            • Monitor vendor contracts regularly, submit renewal/cancellation notices, manage contract renewals


                                                                              professionally and advise Regional Director of any upcoming insurance renewals or lapse in coverage.



                                                                              • Prepare bid comparison analysis and prepare and uses the Request for Proposal for bid solicitation.
                                                                              • Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct


                                                                                training of staff when new procedures are required to comply with changes.



                                                                                • Update Association communications and ensure current information is displayed on the association


                                                                                  boards and website. Prepare association newsletter and/or other communication with owners and residents

                                                                                  as required.



                                                                                  • Participate in the development of Standard Operating Procedures and maintain existing procedures.


                                                                                    Review processes and ensure they are in compliance with current statute. Manage the communication and

                                                                                    compliance of SOPs within teams, managers and internal and external customers.



                                                                                    • Prepare, maintain and submit a wide range of reports, contract lists, presentations, documents and


                                                                                      manuals as required.



                                                                                      • Maintain accurate records, files and communications pertinent to the Association and maintain up to date


                                                                                        equipment maintenance logs and emergency shut off procedures book.

                                                                                        Additional Duties & Responsibilities



                                                                                        • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
                                                                                        • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify


                                                                                          supervision of unusual equipment or operating problems and the need for additional material and

                                                                                          supplies.



                                                                                          • May participate in any variety of meetings and work groups to integrate activities, communicate issues,


                                                                                            obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new

                                                                                            developments, requirements, policies, and regulatory guidelines.



                                                                                            • Ensure all safety precautions are followed while performing the work.
                                                                                            • Follow all policies and Standard Operating Procedures as instructed by Management.
                                                                                            • Perform any range of special projects, tasks and other related duties as assigned.


                                                                                              Supervisory Responsibility

                                                                                              Directly or indirectly supervise associates within the assigned property.

                                                                                              & Experience

                                                                                              Bachelor's Degree in Business or related field from an accredited college or university, and three years experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must be certified and licensed by the State of Florida for Community Association

                                                                                              Management (CAM).

                                                                                              Knowledge, Skills & Proficiencies

                                                                                              Knowledge and ability to apply Florida Statutes and Community's documents.

                                                                                              Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for

                                                                                              capital improvements

                                                                                              Excellent organization, motivation, leadership, management, and interpersonal skills.

                                                                                              Critical thinking, complex problem solving, judgment and decision-making ability.

                                                                                              Ability to apply a comprehensive knowledge of the particular field of specialization to the completion of

                                                                                              difficult assignments.

                                                                                              Excellent customer service skills

                                                                                              Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: FirstService Residential, Hollywood , Property Manager, Executive , Hollywood, Florida

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