Property Manager

Company: FirstService Residential
Location: Hollywood
Posted on: March 26, 2020

Job Description:

Onsite Property Manager:

Perform functions to manage, direct and provide leadership to an assigned property and book of business. Ensure property is maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.

Essential Duties & Responsibilities

• 
  
• Provide management and leadership to assigned property and book of business. Collaborate with
  
  
  Regional Director to develop goals and communicate established goals. Ensure the goals and needs of the
  
  property, company and its customers are consistently met.
  
  
  
  • 
    
  • Manage the functions of a team within a property while maintaining standards of excellence for
    
    
    processes, methods and personnel. Manage the process improvement and quality control of the property
    
    and ensure quality resident service is delivered. Assign and review the work of staff, ensure deadlines are
    
    met in a timely manner and prioritize and delegate workload as necessary. Align resources to work
    
    assignments and processes to meet business requirements. Provide leadership and direction and assist in
    
    the investigation and resolution of internal and external problems and concerns.
    
    
    
    • 
      
    • Partner with Regional Director, Board of Directors and internal departments to develop and lead the
      
      
      introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality
      
      service is delivered, that Board expectations are met and to assist in prompt response and resolution to
      
      questions/problems. Establish and maintain a positive relationship with homeowners, Board of Directors
      
      and internal departments to ensure a high level of resident service and achievement of company and
      
      property goals and objectives.
      
      
      
      • 
        
      • Maintain knowledge and understanding of the contract between the association and FirstService
        
        
        Residential. Ensure all contractual obligations are being met.
        
        
        
        • 
          
        • Initiate contact with new resident representatives to coordinate the move-in process. Conduct an
          
          
          introduction and orientation to the management staff and building, reviews available services, and explain
          
          the communities' rules and regulations.
          
          
          
          • 
            
          • Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in
            
            
            order to improve the property. Process and manage violations and close them out regularly.
            
            
            
            • 
              
            • Process architectural control applications and close them out in a timely manner.
              
            • Oversee all construction projects and ensure property maintenance/improvement and other related
              
              
              projects are completed on time and within budget. Maintain open communication and provide timely
              
              action updates to the Board and residents.
              
              
              
              • 
                
              • Create, maintain and upload a wide variety of information in FSRConnect including but not limited to
                
                
                work orders, signed meeting minutes and Monthly Management Report. Fulfill all company Connect
                
                compliance expectations throughout the year.
                
                
                
                • 
                  
                • Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing
                  
                  
                  levels. Provide direction to staff and assist in the investigation and resolution of problems. Recommend
                  
                  personnel actions, promotions, transfers, terminations, or disciplinary measures. Manage the Performance
                  
                  Evaluation process of assigned unit and provide leadership, counseling and coaching to associates.
                  
                  Maintain harmonious associate/employer relations.
                  
                  Page 2
                  
                  Essential Duties & Responsibilities (Cont.)
                  
                  
                  
                  • 
                    
                  • Oversee training and cross training programs and ensure all direct and indirect associates are aware of and
                    
                    
                    comply with company, government and customer regulations, policies, work procedures, instructions and
                    
                    deadlines. Participate in training programs and webinars as required.
                    
                    
                    
                    • 
                      
                    • Observe safety standards and participates in the Company's efforts to provide a safe work environment.
                      
                      
                      Conduct periodic safety meetings and ensure staff is trained and educated on safety procedures. Adhere to
                      
                      and maintain established Hurricane procedures.
                      
                      
                      
                      • 
                        
                      • Address Worker Compensation incidents according to company policy.
                        
                      • Maintain calendar of meetings and events and initiate and /or attend a wide range of internal and external
                        
                        
                        meetings. Prepare and conduct a wide range of presentations as needed.
                        
                        
                        
                        • 
                          
                        • Provide financial support with a wide range of functions. Review financial statements and report
                          
                          
                          variances; submit invoices to CAS in a timely manner and review invoices/checks for accuracy before
                          
                          presenting to the BODs.
                          
                          
                          
                          • 
                            
                          • Recommend and manage the budget for the functional area of responsibility. Monitor expenses, initiate
                            
                            
                            cost reduction programs and negotiate prices with vendors. Ensure property expenses are maintained
                            
                            within budget.
                            
                            
                            
                            • 
                              
                            • Monitor vendor contracts regularly, submit renewal/cancellation notices, manage contract renewals
                              
                              
                              professionally and advise Regional Director of any upcoming insurance renewals or lapse in coverage.
                              
                              
                              
                              • 
                                
                              • Prepare bid comparison analysis and prepare and uses the Request for Proposal for bid solicitation.
                                
                              • Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct
                                
                                
                                training of staff when new procedures are required to comply with changes.
                                
                                
                                
                                • 
                                  
                                • Update Association communications and ensure current information is displayed on the association
                                  
                                  
                                  boards and website. Prepare association newsletter and/or other communication with owners and residents
                                  
                                  as required.
                                  
                                  
                                  
                                  • 
                                    
                                  • Participate in the development of Standard Operating Procedures and maintain existing procedures.
                                    
                                    
                                    Review processes and ensure they are in compliance with current statute. Manage the communication and
                                    
                                    compliance of SOPs within teams, managers and internal and external customers.
                                    
                                    
                                    
                                    • 
                                      
                                    • Prepare, maintain and submit a wide range of reports, contract lists, presentations, documents and
                                      
                                      
                                      manuals as required.
                                      
                                      
                                      
                                      • 
                                        
                                      • Maintain accurate records, files and communications pertinent to the Association and maintain up to date
                                        
                                        
                                        equipment maintenance logs and emergency shut off procedures book.
                                        
                                        Additional Duties & Responsibilities
                                        
                                        
                                        
                                        • 
                                          
                                        • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
                                          
                                        • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify
                                          
                                          
                                          supervision of unusual equipment or operating problems and the need for additional material and
                                          
                                          supplies.
                                          
                                          
                                          
                                          • 
                                            
                                          • May participate in any variety of meetings and work groups to integrate activities, communicate issues,
                                            
                                            
                                            obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new
                                            
                                            developments, requirements, policies, and regulatory guidelines.
                                            
                                            
                                            
                                            • 
                                              
                                            • Ensure all safety precautions are followed while performing the work.
                                              
                                            • Follow all policies and Standard Operating Procedures as instructed by Management.
                                              
                                            • Perform any range of special projects, tasks and other related duties as assigned.
                                              
                                              
                                              Supervisory Responsibility
                                              
                                              Directly or indirectly supervise associates within the assigned property.
                                              
                                              & Experience
                                              
                                              Bachelor's Degree in Business or related field from an accredited college or university, and three years experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must be certified and licensed by the State of Florida for Community Association
                                              
                                              Management (CAM).
                                              
                                              Knowledge, Skills & Proficiencies
                                              
                                              Knowledge and ability to apply Florida Statutes and Community's documents.
                                              
                                              Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for
                                              
                                              capital improvements
                                              
                                              Excellent organization, motivation, leadership, management, and interpersonal skills.
                                              
                                              Critical thinking, complex problem solving, judgment and decision-making ability.
                                              
                                              Ability to apply a comprehensive knowledge of the particular field of specialization to the completion of
                                              
                                              difficult assignments.
                                              
                                              Excellent customer service skills
                                              
                                              Onsite Property Manager:
                                              
                                              Perform functions to manage, direct and provide leadership to an assigned property and book of business. Ensure property is maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.
                                              
                                              Essential Duties & Responsibilities
                                              
                                              
                                              
                                              • 
                                                
                                              • Provide management and leadership to assigned property and book of business. Collaborate with
                                                
                                                
                                                Regional Director to develop goals and communicate established goals. Ensure the goals and needs of the
                                                
                                                property, company and its customers are consistently met.
                                                
                                                
                                                
                                                • 
                                                  
                                                • Manage the functions of a team within a property while maintaining standards of excellence for
                                                  
                                                  
                                                  processes, methods and personnel. Manage the process improvement and quality control of the property
                                                  
                                                  and ensure quality resident service is delivered. Assign and review the work of staff, ensure deadlines are
                                                  
                                                  met in a timely manner and prioritize and delegate workload as necessary. Align resources to work
                                                  
                                                  assignments and processes to meet business requirements. Provide leadership and direction and assist in
                                                  
                                                  the investigation and resolution of internal and external problems and concerns.
                                                  
                                                  
                                                  
                                                  • 
                                                    
                                                  • Partner with Regional Director, Board of Directors and internal departments to develop and lead the
                                                    
                                                    
                                                    introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality
                                                    
                                                    service is delivered, that Board expectations are met and to assist in prompt response and resolution to
                                                    
                                                    questions/problems. Establish and maintain a positive relationship with homeowners, Board of Directors
                                                    
                                                    and internal departments to ensure a high level of resident service and achievement of company and
                                                    
                                                    property goals and objectives.
                                                    
                                                    
                                                    
                                                    • 
                                                      
                                                    • Maintain knowledge and understanding of the contract between the association and FirstService
                                                      
                                                      
                                                      Residential. Ensure all contractual obligations are being met.
                                                      
                                                      
                                                      
                                                      • 
                                                        
                                                      • Initiate contact with new resident representatives to coordinate the move-in process. Conduct an
                                                        
                                                        
                                                        introduction and orientation to the management staff and building, reviews available services, and explain
                                                        
                                                        the communities' rules and regulations.
                                                        
                                                        
                                                        
                                                        • 
                                                          
                                                        • Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in
                                                          
                                                          
                                                          order to improve the property. Process and manage violations and close them out regularly.
                                                          
                                                          
                                                          
                                                          • 
                                                            
                                                          • Process architectural control applications and close them out in a timely manner.
                                                            
                                                          • Oversee all construction projects and ensure property maintenance/improvement and other related
                                                            
                                                            
                                                            projects are completed on time and within budget. Maintain open communication and provide timely
                                                            
                                                            action updates to the Board and residents.
                                                            
                                                            
                                                            
                                                            • 
                                                              
                                                            • Create, maintain and upload a wide variety of information in FSRConnect including but not limited to
                                                              
                                                              
                                                              work orders, signed meeting minutes and Monthly Management Report. Fulfill all company Connect
                                                              
                                                              compliance expectations throughout the year.
                                                              
                                                              
                                                              
                                                              • 
                                                                
                                                              • Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing
                                                                
                                                                
                                                                levels. Provide direction to staff and assist in the investigation and resolution of problems. Recommend
                                                                
                                                                personnel actions, promotions, transfers, terminations, or disciplinary measures. Manage the Performance
                                                                
                                                                Evaluation process of assigned unit and provide leadership, counseling and coaching to associates.
                                                                
                                                                Maintain harmonious associate/employer relations.
                                                                
                                                                Page 2
                                                                
                                                                Essential Duties & Responsibilities (Cont.)
                                                                
                                                                
                                                                
                                                                • 
                                                                  
                                                                • Oversee training and cross training programs and ensure all direct and indirect associates are aware of and
                                                                  
                                                                  
                                                                  comply with company, government and customer regulations, policies, work procedures, instructions and
                                                                  
                                                                  deadlines. Participate in training programs and webinars as required.
                                                                  
                                                                  
                                                                  
                                                                  • 
                                                                    
                                                                  • Observe safety standards and participates in the Company's efforts to provide a safe work environment.
                                                                    
                                                                    
                                                                    Conduct periodic safety meetings and ensure staff is trained and educated on safety procedures. Adhere to
                                                                    
                                                                    and maintain established Hurricane procedures.
                                                                    
                                                                    
                                                                    
                                                                    • 
                                                                      
                                                                    • Address Worker Compensation incidents according to company policy.
                                                                      
                                                                    • Maintain calendar of meetings and events and initiate and /or attend a wide range of internal and external
                                                                      
                                                                      
                                                                      meetings. Prepare and conduct a wide range of presentations as needed.
                                                                      
                                                                      
                                                                      
                                                                      • 
                                                                        
                                                                      • Provide financial support with a wide range of functions. Review financial statements and report
                                                                        
                                                                        
                                                                        variances; submit invoices to CAS in a timely manner and review invoices/checks for accuracy before
                                                                        
                                                                        presenting to the BODs.
                                                                        
                                                                        
                                                                        
                                                                        • 
                                                                          
                                                                        • Recommend and manage the budget for the functional area of responsibility. Monitor expenses, initiate
                                                                          
                                                                          
                                                                          cost reduction programs and negotiate prices with vendors. Ensure property expenses are maintained
                                                                          
                                                                          within budget.
                                                                          
                                                                          
                                                                          
                                                                          • 
                                                                            
                                                                          • Monitor vendor contracts regularly, submit renewal/cancellation notices, manage contract renewals
                                                                            
                                                                            
                                                                            professionally and advise Regional Director of any upcoming insurance renewals or lapse in coverage.
                                                                            
                                                                            
                                                                            
                                                                            • 
                                                                              
                                                                            • Prepare bid comparison analysis and prepare and uses the Request for Proposal for bid solicitation.
                                                                              
                                                                            • Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct
                                                                              
                                                                              
                                                                              training of staff when new procedures are required to comply with changes.
                                                                              
                                                                              
                                                                              
                                                                              • 
                                                                                
                                                                              • Update Association communications and ensure current information is displayed on the association
                                                                                
                                                                                
                                                                                boards and website. Prepare association newsletter and/or other communication with owners and residents
                                                                                
                                                                                as required.
                                                                                
                                                                                
                                                                                
                                                                                • 
                                                                                  
                                                                                • Participate in the development of Standard Operating Procedures and maintain existing procedures.
                                                                                  
                                                                                  
                                                                                  Review processes and ensure they are in compliance with current statute. Manage the communication and
                                                                                  
                                                                                  compliance of SOPs within teams, managers and internal and external customers.
                                                                                  
                                                                                  
                                                                                  
                                                                                  • 
                                                                                    
                                                                                  • Prepare, maintain and submit a wide range of reports, contract lists, presentations, documents and
                                                                                    
                                                                                    
                                                                                    manuals as required.
                                                                                    
                                                                                    
                                                                                    
                                                                                    • 
                                                                                      
                                                                                    • Maintain accurate records, files and communications pertinent to the Association and maintain up to date
                                                                                      
                                                                                      
                                                                                      equipment maintenance logs and emergency shut off procedures book.
                                                                                      
                                                                                      Additional Duties & Responsibilities
                                                                                      
                                                                                      
                                                                                      
                                                                                      • 
                                                                                        
                                                                                      • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
                                                                                        
                                                                                      • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify
                                                                                        
                                                                                        
                                                                                        supervision of unusual equipment or operating problems and the need for additional material and
                                                                                        
                                                                                        supplies.
                                                                                        
                                                                                        
                                                                                        
                                                                                        • 
                                                                                          
                                                                                        • May participate in any variety of meetings and work groups to integrate activities, communicate issues,
                                                                                          
                                                                                          
                                                                                          obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new
                                                                                          
                                                                                          developments, requirements, policies, and regulatory guidelines.
                                                                                          
                                                                                          
                                                                                          
                                                                                          • 
                                                                                            
                                                                                          • Ensure all safety precautions are followed while performing the work.
                                                                                            
                                                                                          • Follow all policies and Standard Operating Procedures as instructed by Management.
                                                                                            
                                                                                          • Perform any range of special projects, tasks and other related duties as assigned.
                                                                                            
                                                                                            
                                                                                            Supervisory Responsibility
                                                                                            
                                                                                            Directly or indirectly supervise associates within the assigned property.
                                                                                            
                                                                                            & Experience
                                                                                            
                                                                                            Bachelor's Degree in Business or related field from an accredited college or university, and three years experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must be certified and licensed by the State of Florida for Community Association
                                                                                            
                                                                                            Management (CAM).
                                                                                            
                                                                                            Knowledge, Skills & Proficiencies
                                                                                            
                                                                                            Knowledge and ability to apply Florida Statutes and Community's documents.
                                                                                            
                                                                                            Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for
                                                                                            
                                                                                            capital improvements
                                                                                            
                                                                                            Excellent organization, motivation, leadership, management, and interpersonal skills.
                                                                                            
                                                                                            Critical thinking, complex problem solving, judgment and decision-making ability.
                                                                                            
                                                                                            Ability to apply a comprehensive knowledge of the particular field of specialization to the completion of
                                                                                            
                                                                                            difficult assignments.
                                                                                            
                                                                                            Excellent customer service skills
                                                                                            
                                                                                            Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: FirstService Residential, Hollywood , Property Manager, Executive , Hollywood, Florida